Account Executive - London - RocketPhone

Description

Job Description

Salesforce Professional Services Sales Lead

Location: London (Hybrid, with regular on-site customer work)

About

is the leading conversation processing platform for Salesforce. We help mid-market and enterprise teams turn voice and video conversations into structured Salesforce data that drives automation, insight, and measurable business outcomes.

As our customer footprint grows, we are investing in a dedicated Salesforce Professional Services function to deliver high-quality implementation, integration, and ongoing support work alongside our core product.

The Role

We're looking for an experienced Salesforce Professional Services sales specialist to build and grow 's Professional Services revenue stream.

This is the first Professional Services sales hire and a foundational role within a separate, dedicated Professional Services function inside Professional Services operates with its own implementation consultants and project management capability, rather than competing for time or resources with core product engineering teams.

You'll have responsibility not just for selling Professional Services, but for shaping how opportunities are identified, scoped, and scaled over time. For someone ambitious, this role offers a clear path to leadership, including the opportunity to build and lead a Professional Services sales team as the function grows.

Typical Professional Services Engagements

The Salesforce Professional Services function at delivers complex, high-value projects that extend and embed RocketPhone into customers' existing Salesforce and telephony environments.

Examples of the types of engagements you'll be identifying, shaping, and selling include:

Complex Integration Projects

• Integrating RocketPhone with existing telephony and contact centre infrastructure, including legacy PBXs, SIP providers, and third-party voice platforms
• Designing and delivering hybrid environments where RocketPhone operates alongside existing voice or contact centre solutions
• Custom integrations between RocketPhone, Salesforce, and other business applications and systems

Large-Scale Rollouts

• Phased or multi-region rollouts of RocketPhone to large user populations, often across multiple Salesforce orgs or business units
• User provisioning, permission modelling, and role-based access aligned to customer operating models
• Change management support, enablement, and rollout planning for enterprise-scale deployments

Salesforce Implementation & Configuration

• Core Salesforce licence implementations to support RocketPhone use cases (Sales Cloud, Service Cloud, custom objects, automation)
• Advanced Salesforce configuration, including flows, automation, custom objects, and reporting to support conversation data
• Ongoing Salesforce configuration and optimisation as customer requirements evolve

Maintenance & Managed Services

• Ongoing maintenance and managed service contracts covering RocketPhone, Salesforce configuration, and integrations
• Proactive platform optimisation, health checks, and configuration updates
• Support for upgrades, new features, and evolving business requirements

Premium Support Contracts

• Premium support packages with defined SLAs, response times, and escalation paths
• Named support resources and priority access to Professional Services teams
• Support for business-critical environments with high availability and reliability requirements

Key Responsibilities

• Identify and develop Professional Services opportunities across 's existing customers and future pipeline
• Work collaboratively with core software sales to position Professional Services at the right point in the customer lifecycle
• Scope, structure, and sell Professional Services engagements delivered by a dedicated PS implementation and project management team, including:
• Custom Salesforce configuration
• Integration and automation work
• Implementation extensions
• Ongoing maintenance and support contracts
• Own the end-to-end Professional Services sales cycle, from discovery through to close
• Partner closely with Professional Services delivery, product, and leadership teams to ensure sold work is clearly defined, achievable, and commercially sound
• Build and maintain strong relationships across the Salesforce ecosystem, including ISVs, SIs, and Salesforce stakeholders
• Engage directly with customers through meetings, workshops, and project kick-offs, including regular on-site work across London and the UK
• Contribute to shaping the longer-term Professional Services sales approach, with the opportunity to hire, mentor, and grow a team

What We're Looking For

Essential experience and attributes:

• Proven experience selling Salesforce Professional Services projects
• Background in a Salesforce ISV and/or SI environment
• Strong understanding of how Professional Services are scoped, priced, and delivered
• A proactive, commercially focused approach to opportunity development
• Comfortable working independently, setting direction, and managing priorities
• Based in London, with the ability and willingness to be customer-facing and on-site

Desirable experience:

• Mid-market and enterprise Salesforce sales experience
• Strong personal connections within the Salesforce ecosystem, including ISVs, SIs, and Salesforce sales teams

Salary, Equity & Growth

• Base salary: £60,000 – £85,000 (depending on experience)
• Commission / OTE: Competitive and uncapped, aligned to Professional Services revenue
• Equity: Vested equity available, reflecting the foundational nature of this role
• Career progression: Opportunity to grow into a leadership role and build your own Professional Services sales team over time

Why Join

This role offers the chance to join a growing Salesforce-native business and take real ownership of a Professional Services revenue stream that is backed by a dedicated delivery function.

If you enjoy selling meaningful Salesforce work, working closely with customers, and helping shape a team and function rather than inheriting one, this role offers genuine long-term upside.