Client Care Advisor - Colchester, United Kingdom - Vets4Pets

Vets4Pets

Verified Company

Colchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Client Care Assistant

Colchester Advanced Veterinary Practice

An exciting opportunity has arisen for customer focused individuals to join our brand-new state of the art veterinary practice.

The successful individual will join our friendly and fun loving team of 15 Vets, 15 Nurses, 6 Student nurses, 10 Vet Care Assistants, 10 Client Care Assistants and 3 Practice Managers.

The brand new, modern, state of art Advanced Practice in Stanway is designed and built with 3 objectives in mind: great client journey, excellent patient care and equally important, great working environment for our colleagues.

The focus of our CCAs is to provide an exceptional service to our clients and the best care possible to their pets, providing a link between clients and the clinical team.

The ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Therefore, having experience within customer care or veterinary services would be ideal.

The position of a CCA is to provide friendly customer care and support throughout the entire customer journey.

We are looking for a calm, attentive individual who will always focus on the clients' needs and can remain composed in the event of a veterinary emergency or challenging circumstances.

You will answer the phone and greet clients, as well as offering support, guidance, and expertise. You will also be required to manage appointments, payments, and administrative tasks confidently and conscientiously. Computer literacy is, therefore, essential.

You will be part of the journey from the excitement of the clients' beloved pets' first vaccination, during periods of illness, and right up to offering condolences and support when difficult decisions must be made.

The individual suited to this role will be dedicated to ensuring our front of house standards are maintained to the highest levels.

Your passion for service must be matched with your love of pets.

Keypoints:

Salary to match your experience and skillsets
Busy environment
Contribute to a great client journey from start to finish
Will consider part or full time hours (30 per week)
Mixture of front of house, call centre and administrative shifts
Weekend work shared on a rota basis

If you share our passion for delivering outstanding pet healthcare, great customer service and would like to join our team we would love to hear from you.

We are an equal opportunities employer

Location:
CO1 1YN