Pcn Digital Lead - Ipswich, United Kingdom - Primary Care Careers

Primary Care Careers

Verified Company

Ipswich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About the Role:

South Rural PCN are recruiting a PCN Digital Lead to work closely with the PCN Manager and member practices IT leads/managers ensuring that IT systems operate securely, efficiently and effectively.

They will also be required to attend PCN meetings to advise the PCN clinical directors and member practices on IT related matters.

The post holder will increase access to care for patients, by supporting the adoption of new technology and other initiatives to improve the care offer, and enabling PCN staff to work more effectively to support the sustainability of general practice services.

The PCN Digital Lead is responsible for undertaking a wide range of IT systems management duties in support of the interoperability of clinical systems across the PCN especially where there may be different clinical systems in operation within member practices.

They will, as directed by the PCN Manager, play their part in ensuring that the data recorded across the PCN clinical systems is as far as possible uniformly consistent by use of common SNOMED codes and templates for the recording of patient information.

Duties may include but are not limited to maintaining the interoperability of the PCN IT infrastructure which includes PCs and telephony systems, providing support to PCN practice IT leads and managers and ensuring all issues which are unable to be resolved at PCN level are escalated in a timely manner to the appropriate provider.

The following are the core responsibilities of the PCN Digital Lead There may be, on occasion, a requirement to carry out other tasks.

This will be dependent upon factors such as workload and staffing levels.

To act as the PCN point of contact for all PCN IT related matters, establishing positive working relationships with:
PCN member practice IT leads/managers
IG leads within member practices
To improve adoption of new technology to enhance patient access and experience and increase PCN productivity
To review and improve the PCN's digital maturity
To cooperate with practices and, where practicable, standardise the IT management processes across the PCN
To provide advice and answer IT related queries from PCN member practices of the main IT systems and software programmes used within the PCN by attendance at related training courses
To assist, where required, in facilitation of improved access (IA) and extended hours working across all PCNs, be it at PCN practice level or selected hub locations
To identify and be proactive in your training needs and development and as agreed with PCN or practice management
To support in the delivery of enhanced services and other service requirements on behalf of the PCN
To participate in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through clinical incidents and nearmiss events.
To undertake all mandatory training and induction programmes
To partake in the spectrum of clinical governance matters
To attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
To maintain a clean, tidy, effective working area at all times
Excellent IT skills including experience of working with the following: MS Server and Desktop operating systems, Windows, SAN Technology, antivirus products, network infrastructure appliances, firewalls
Experience of establishing effective office administrative systems
Experience of working in a health care setting
Excellent communication skills (written and oral) including a clear, polite telephone manner

About Us:

South Rural PCN was formed in June 2019 with five like-minded practices wanting to provide a joined up service for local communities.

The PCN provides services to 56,000 patients across rural Suffolk and is headed by 2 proactive, supportive and committed Clinical Directors.

Our PCN includes the following practices:

Bildeston Health Centre, Constable Country Medical Practice (East Bergholt and Capel St Mary), Hadleigh Health Centre (Boxford), The Holbrook and Shotley Surgery and Needham Market Country Practice.

We use SystmOne clinical system and consult with our patients using a range of methods from face to face, video, telephone and eConsult.

Our practices offer the full range of primary care services. We achieve consistently high QOF and CQC results. We are active and respected members of NHS Suffolk and North East Essex Integrated Care Board. We offer extended hours appointments to our patients. We provide an enhanced health in care homes service to the 16 care homes across our area.

Supporting your work life balance and professional development is important to us, so we will be happy to discuss any requirements for flexible working and offer the following benefits: