Community Neighbourhood Team Assistant - Didcot, United Kingdom - Soha Housing Ltd

Soha Housing Ltd
Soha Housing Ltd
Verified Company
Didcot, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Role


You will support the Head of Localities and the Community Neighbourhood Team with a range of duties, which require strong organisational, communication and inter personal skills in order to provide an effective and efficient service our residents.


Key duties

  • Assist with the Duty Telephone Rota, as and when required.
  • Carry out mail merges for the team.
  • Raise purchase orders and special payment requests.
  • Undertake site visits and spot checks, if required
  • Carry out Customer Satisfaction calls and record outcomes.
  • Assist the team with managing Guardcam installations and queries
  • Manage the waiting list and servicing of the Noise Monitoring Equipment and Noise App Case records
  • Assist the team with providing data for Subject Access Requests
  • Arrange meetings on behalf of the team & take accurate minutes of meetings.
  • Attend community events on behalf of the Team, as and when required.
  • To undertake any further suitable work as required by the Head of Localities

Mutual Exchanges - enabling tenants to swap their home

  • Assist the team in processing Mutual Exchanges in accordance with Soha's policies and procedures and current legislation.
  • Process mutual exchanges on Soha's internal systems
  • Provide references to external landlords.
  • Arrange the relevant safety checks to be undertaken.
  • Respond to queries from applicants, keeping them informed of the process.

Garage Management

  • Set up and manage effective and accurate systems for Soha's garage waiting list and let all void garages promptly and in line with Soha procedures.
  • Review and manage garage rent arrears and action Notice to Quit
  • Effectively manage any repair and void works which may be required
  • Work with the Development Team on any redevelopment projects

What you will need

  • Previous relevant experience and a commitment to working with people
  • Experience of working in a busy environment
  • Experience of dealing with customer enquiries and responding with accurate information
  • Excellent administrative, organisation and interpersonal skills, particularly with residents who may be vulnerable or anxious
  • Experience of working with external agencies and contractors
  • A positive approach to dealing with challenges and complaints
  • Ability to deal with challenging customers
  • Experience of using QL / similar housing or CRM systems essential.

Job Types:
Full-time, Permanent


Pay:
£27,456.00 per year


Benefits:


  • Additional leave
  • Bereavement leave
  • Casual dress
  • Childcare
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee mentoring programme
  • Enhanced maternity leave
  • Enhanced paternity leave
  • Free flu jabs
  • Free parking
  • Health & wellbeing programme
  • Onsite parking
  • Paid volunteer time
  • Private medical insurance
  • Sabbatical
  • Sick pay
  • Transport links
  • Work from home

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Didcot: reliably commute or plan to relocate before starting work (preferred)

Experience:


  • Administrative experience: 1 year (preferred)

Language:


  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work authorisation:

  • United Kingdom (preferred)

Location:


  • Didcot (preferred)

Work Location:
In person
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