Dental Receptionist/administrator - Hemel Hempstead, United Kingdom - Leys Road and Alexandra Road Dental Practice

Description

We have an exciting opportunity for a dynamic, skilled, hardworking dental receptionist to join our team

Fully digital clinic and specialist administration also.

NHS & Private Clinic. 6 monthly events and team bonding activities +

Multiple sites in West Hertfordshire.

Well equipped and friendly team growing year on year. Fun working environment.

Experience in a dental setting and with SOE dental system ideal.

MUST have great communication and customer service skills and fundamentally fun and friendly.

Full time position

• Monday to Friday

8:30 - 18:00 with possibility of some Saturdays.

Key tasks

Answer the telephone and deal with patient enquiries in a positive, efficient and friendly manner

Receive and deal with patients and visitors in a pleasant and prompt manner

Keep patients informed of any delays

Notify dentists/hygienists of patients' arrivals

Schedule patient appointments in accordance with the practice policies and keep records of all appointments and remind patients of their appointments as required

Prepare day sheets for each dentist [hygienist/therapist]

Collect and record patient payments and pursue any debts in accordance with the practice payments policy

Follow computer procedures to ensure that patient records are properly maintained

Liaise with dental laboratories, suppliers and other organisations as required, keeping records of laboratory work in and out

Deal in an appropriate and prompt manner with patient feedback and inform the practice manager about patient comments and complaints

Manage the sales of dental sundries to patients and ensure patients are provided with the opportunity to buy sundries when they leave the practice

Keep the office, and reception area tidy and welcoming

Identify his/her own training and development needs and undertake appropriate training as agreed with the line manager during appraisal

Provide feedback on the performance of the trainee receptionist that you supervise

Assist throughout the practice and perform such other tasks as reasonably requested by the principal

Attend all practice meetings as requested


Job Types:
Full-time, Permanent


Salary:
£10.42-£11.90 per hour


Benefits:

• Company events
• Company pension

Schedule:

• Monday to Friday

Work Location:
In person


Reference ID:
Receptionist/Administrator