People Services Team Leader - London, United Kingdom - CBRE

CBRE

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Posted- 08-Aug-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Administrative- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland- CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide.

Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 105,000 employees and operate in over 100 countries.
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People Services Team Leader

An exciting opportunity for a People Services Team Leader to join our worldclass London People Services Centre (SSC), a team of skilled People professionals, responsible for providing service delivery for our UK & Ireland business which supports an employee population of over 14,000.The Team Leader will manage a team of People Administrators to deliver an exceptional, highquality service to employees and managers; adhering to SLAs and complying with statutory requirements. This will also include mentoring and supporting the ongoing development of this population and future next generation talent.

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Responsibilities

Lead and motivate the People SSC team to deliver an exceptional service, ensuring team members have the skills and knowledge to deliver on agreed outcomes
Coach and develop People Administrators, ensuring clear objectives are set and aligned with the broader People SSC strategy.
Build and maintain relationships with key stakeholders, through regular and open communications, including attendance at key meetings to represent the People SSC agenda.
Plan and manage the workflow and case management allocation across the team, through full and comprehensive queue management
Monitor the case management system to ensure cases meet the agreed service standards, records are updated in a timely manner, responses are accurate and in line with process, and cases are closed or updated with follow up actions and dates
Manage the provision of timely, consistent administrative services to the business and external parties, ensuring compliance with employment legislation, internal policies, and best practice

Person Specification

Experience working in a People role, ideally in a People Shared Services team
Experience leading a team of People Administrators
Strong stakeholder management and relationship building skills
Strong leadership, coaching and mentoring skills
High level of accuracy and attention to detail is essential
Good organisation, prioritisation and multitasking skills

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.