Customer Experience Advisor - Croydon, United Kingdom - Optivo

Optivo

Verified Company

Croydon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Salary £26.294 Per Annum

Location Croydon

What you'll do
Ready for a challenge? We need you to be motivated, helpful and keen to deliver a positive customer time

We're an accredited, award-winning contact centre with a fantastic reputation for friendly and helpful customer service.

We're looking for people with:

Great customer service skills
A 'can do, solution focused' attitude
Strong people and communication skills
An understanding of contact centre technology
The ability to work closely with colleagues in all departments

You'll be call-handling and accurately diagnosing and raising a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors).

You'll need to be confident using own initiative and have the ability to update systems and follow processes.

This is a full-time position which is offered on a fixed term contract for 12 months.

There is the opportunity for hybrid working, allowing you to split your time between working from our office in Croydon and working from home.

We'd prefer you to have experience of working in a customer contact centre.

We're available for customers from Mon -Fri). We need you to be able to work flexibly within these hours.

Closing date
:
Wednesday 14th December at 23:59

What you'll need
The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

What's in it for you
Pension

Life assurance

Healthcare cash plan

Eyecare & dental

Birthday leave

Retailers discounts

Cycle to work

Buy & sell annual leave

Season ticket loan

In-house academy & career development

Flexible working