Pension Administrator - Crawley, United Kingdom - Equiniti

Equiniti

Verified Company

Crawley, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Management Level

H

Equiniti is a leading provider of technology and solutions for complex and regulated administration and payments.

Our technology platforms are used by 70% of the FTSE 100, Government and other large corporates, particularly in banking, insurance and other financial services.

We have 1,700 clients, make £160 billion worth of payments through our systems every year, hold records for 70 million shareholders, look after pension schemes for 8 million pension scheme members, and provide services which touch 28 million customers.

Over a third of the UK population has dealt with Equiniti at some point during their lives.

Equiniti is a company that has been built with strong values at the very core of our offering.

Dealing with some of the most successful companies and government agencies in the UK, excellence, integrity, professionalism, partnership, commercial and innovation are therefore at the heart of everything we do.

We employ c.5000 people in the UK, India, Poland and the US.

Role Summary

Core Duties/Responsibilities:

Provide administration service to customers, working to agreed targets
To complete / check casework and provide feedback
Resolving customer enquiries (oral and written)
Drafting of nonstandard correspondence in response to customer enquiries
Collating and analysing data and produces routine reports
Performing and issuing pension calculations including manual calculations
Carrying out projects and adhoc activities, as determined by your Team Leader

Skills, Knowledge & Experience

Good communication skills
Strong desire to deliver exceptional customer service
Attention to detail and capable of following defined processes and procedures
The ability to develop positive and productive working relationships
Computer literate with a willingness to learn a variety of systems
Strong numeracy and literacy skills
Previous experience of Defined Benefits Pensions is essential

EQ Benefits

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

28 days + 8 bank holidays. Option to buy more days through salary sacrifice.
A cash payment annually towards flexible benefits, e.g. dental insurance, gym membership, the above extra holiday etc.
4 x Life Assurance.
Company sick pay (2 months full pay, 2 months half, following probation).
Matched pension scheme (e.g. you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total).
Discounts with major retailers (EQ Wins).
Maternity or adoption leave of 3 months full pay, with return to work bonus / 2 weeks paid paternity leave.

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