Ict Apprentice - Ringwood, United Kingdom - Capita

Capita

Verified Company

Ringwood, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ICT Apprentice - Secure Services

Job title:

ICT Apprentice - Electranet UK Ltd

JOB TITLE:
Information Communications Technician Apprentice - Secure Services

ACCOUNTABLE TO:
Head of IT

LOCATION:
Ringwood, or Cardiff

Job Purpose
We are looking for a motivated and tech-savvy Information Communications Technician (ICT) Apprentice to join our team.

In this role, you will be responsible for providing support, troubleshooting and maintenance for our organisation's computer systems, networks, and digital communications.

You will also assist with the implementation and maintenance of new technologies and software.

This role sits within the Public Service division of Capita, as part of the Defence, Fire & Security Sector - Electranet Business unit.

Electranet is responsible for provision of engineering and telecommunication services to internal and external customers including secure government accounts.

This role will be developed in line with the ICT Apprenticeship Programme and will lead to a Level 3 Information Communications Technician qualification.

During the apprenticeship programme you will provide consistent and excellent support across the Information Technology (IT) systems which underpin the Electranet business.

Key Responsibilities

As a minimum you may be called upon to undertake all or some of these activities as required _

Reporting to the Head of IT, the role holder will become responsible for understanding and interpreting areas of ICT needs and requirements and to develop standardised and efficient ways of working to enable Electranet IT system users to excel.

They will work alongside other members of the team and over time be exposed to the variety of disciplines within IT.

What you'll be doing:

Providing technical support and troubleshooting computer systems, networks and digital communications
Assisting with the installation, configuration and maintenance of hardware and software
Monitoring and maintaining network performance and security
Helping to design and implement IT policies and procedures
Participating in the testing and implementation of new technologies and software
Installing or undertaking basic software upgrades, either physically or remotely
Establishing and diagnosing the extent of the IT support tasks, in line with policies and Service Level Agreements
Providing remote/F2F support to resolve customer queries
Identifying and scoping the best solutions informed by the system data associated with the task
Testing and evaluate system performance and compliance
Keeping uptodate with the latest industry developments and technologies

What we are ideally looking for:

A minimum of five GCSEs grade C or above (or equivalent) which include English and Maths
Good communication skills (verbal, written and face to face)
Strong organisational and planning skills and the ability to meet deadlines
Strong attention to detail skills and dedication to quality outputs
Demonstrable passion for ICT
Enthusiastic and willing to learn
Punctual and reliable
Note the individual will be expected to obtain national security vetting