Team Leader, Client Services, Clinical Ancillary - London, United Kingdom - Thermo Fisher Scientific

Thermo Fisher Scientific

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position:
Team Leader, Client Services, Clinical Ancillary Management

Reports To:
Manager, Client Services

Location:
Remote UK

As part of the Thermo Fisher Scientific team, you will discover meaningful work that makes a positive impact on a global scale.

Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.

We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

We are the Clinical Ancillary Management (CAM)

Business Unit in the Clinical Trials Division (CTD):
We Supply the Hope that Changes Lives

CAM as part of CTD partners with pharmaceutical and biotech customers around the world to ensure the right patients get the right ancillary supplies to administer the right doses at the right time - a concept that we internally adopt as "There is a Patient Waiting." Our unique blend of CTD services includes Solutions, Sourcing and Project management of packaging, labelling, distribution, transportation management and specialty logistics.

Your Role in that Mission:

As a member of Global Clinical Ancillary Management team, you are part of

One Global Team:
Empowered to Act, Make Connections and Get Results for our customers and their patients.
The Team Leader demonstrates ability to manage a team of project managers, demonstrates exceptional mentoring and coaching skills. Has advanced project management capabilities and life sciences industry knowledge.

The ability to independently manage a team of project managers responsible for managing portfolios, programs and mix of low to high complexity client projects.

This includes leading and managing technical services aspects for a variety of clients including initial discussions with the client, development of client requirements and governance oversight from set up to completion.

Key Responsibilities:

Day to day line management of a team of project managers providing mentoring and coaching.
Performance Manages and develops a team of project managers. Maintain team accountable for their ongoing performance, acknowledges outstanding behaviors and enable performance improvement actions, if required.
Conduct regular team meetings to assess the status of studies, identify resources, and proactively address issues.
Monitor training requirements of all team members and compliance against GxP processes and procedures.
Interpret protocols and quotes to assess resource requirements for opportunities.
Manages project assignments and reviews team capacity to find the best fit and determine resource requirements.
Collect and analyze financial information pertinent to budgeting and forecasting activity for the team.
Attends and represents CAM Services at key meetings, including operational governance, business reviews, key project kickoff meetings and client visits.
Provides operational oversight for teams' client portfolio and has accountability for the delivery of CAM services.
Be the point of primary escalation for clients and support for the effective and expedient resolution of complaints and issues.
Acts as a management connector within the company, collaborating and coordinating with management functions in internal departments and has direct oversight contact with external customers.
Initiates and manages the involvement of appropriate internal and external customers, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard.
Identifies and organizes the identification and implementation of continuous practical process improvements to improve the employee and customer experience.
Ensures project management coverage is maintained for consistent reliable service delivery.
When required, stands in for project managers to lead and facilitates customer teleconferences and visits as the need arises, and provides timely provision of customer reports and updates.
Connects and collaborates with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
Ensures customer needs are properly translated into quotation revisions and has responsibility to monitor and amend the quote and budget as required.
Accountable for revenue recognition of teams assigned projects and maintenance of revenue forecast in required systems.
Leads, participates in, and coordinates crossfunctional business process improvement activities as required.
Works closely together with the account executives to gain overall customer satisfaction.
Applies GXP in all areas of responsibility.
Onboards, trains, mentors, leads new colleagues within and across the team.
Responsible for creating and reporting performanc