Service Delivery Manager - Buntingford, United Kingdom - Roc Recruitment

Roc Recruitment
Roc Recruitment
Verified Company
Buntingford, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

To ensure the kerbside recycling collection service is carried out in line with the Council Contract, maintaining Health and Safety and current relevant legislative requirements and ensure full compliance with Policies and procedures.

Manage kerbside recycling collection services, and ensure highest possible performance standards.
Manage the street cleansing service in line with contract requirements

Key Responsibilities:

  • The overall Management of the teams, with specific line management duties for all Supervisors;
  • Ensure that all policies and procedures are adhered to;
  • Aim to keep labour turnover to a minimum and levels of attendance to a maximum;
  • Ensure all Health and Safety standards are complied with in line with current legislation;
  • Manage/Review budgets on a regular basis; Input into financial processes as required.
  • Report on budgets and resources on a monthly basis. Aim to operate the contract within budget and highlight any potential overspends to the Service Delivery Manager / Contract Manager;
  • Manage wages for all staff on a weekly basis and liaise with the Service Delivery Manager / Contract Manager to ensure that the wages are administered correctly and on time;
  • Monitor the use of fuel, ensuring propriety in its use, as well as with other supplies and stock items;
  • Use the tracking system to validate the delivery of frontline services;
  • The welfare of the team and support with the resolution of any queries/concerns;
  • Involvement with Trade Union consultations and negotiations as and when required;
  • Endeavour to build and maintain good relations with all team members and the Client;
  • Maintain a good knowledge of the Contract with the Council and required standards;
  • Maintain Standards and continuously monitor processes;
  • Arrange training for all staff as and when required;
  • Promote new business and represent the company in a positive manner;
  • Manage and set up contracts with sub contractors;
  • Ensure that inspection procedures are maintained including those of wheel security;
  • Liaise with other local council contractors to maintain a good working relationship;
  • Report any problems arising directly to the Service Deliver Manager;
  • Deputise for the Service Delivery Manager as and when required;
  • Drive in a safe, lawful efficient manner with due regard to traffic legislation and road weather condition; and
  • To carry out any other such reasonable job related tasks as the company may require you to undertake from time to time.

Essential characteristics:

  • Goodtimekeeping.
  • Good customer service skills.
  • Excellent communication skills including written word.
  • Able to work in adverse weather conditions.
  • The ability to work independently or as part of a team.
  • Hold a valid clean UK driving licence, in the relevant category.
  • Successful completion of an inhouse driver assessment process that includes knowledge of the equipment and how it operates.
  • The ability to inspect vehicles and recognise defects.
  • The ability to understand waste management (in particular what is not required).
  • Demonstrate acceptable recent eye examination.
  • Demonstrate acceptable levels of physical fitness.
  • Strong organisational skills.
  • Strong leadership skills.
  • Previous experience of managing/supervising a team.
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