Passenger Services Manger - Newcastle upon Tyne, United Kingdom - Community Transport

Community Transport

Verified Company

Newcastle upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

'This is the best place I've ever worked. The people here are amazing, totally committed and they have become great friends.' CT Passenger Driver - Birmingham

This exciting opportunity is perfect for a reliable and compassionate individual seeking a fresh new challenge in a rewarding and trusted position._
It's more than a job. Helping an older person get out of the house. Helping an individual with limited mobility access vital services. Helping a renal dialysis patient get to their life saving treatment. That's when its real._
At CT you'll get to experience lots of moments like these. That's because we're changing things for the better. From your very first day we want to make sure you have the skills to be brilliant and feel part of our team. You'll learn more about us, our values, as well as understanding where you fit in and why you are so important to helping us to achieve what we set out to do._
We have been providing a caring specialist transport service to improve people's quality of life for over 50 years and we know that having the right team is essential to delivering our high standards of passenger care._

The Passenger Services Manager role is crucial in ensuring that all Community Transport operations in the Northeast are carried out in a safe, professional and timely manner.

As a Passenger Services Manager you will manage a team of drivers and a fleet of accessible minibuses, ensuring customers receive first class service, which always meets the demanding contractual requirements.

Although primarily based in Newcastle, you will be required to liaise with colleagues from other areas of the Country to ensure that we adopt a standard approach to the delivery of services, the allocation of vehicles and driver resources to contracted, group travel and individual passenger services locally.

As Passenger Services Manager you will be required to take an active role in the recruitment of drivers and volunteers to ensure sufficient driver resources are available to cover contractual and group hire driving commitments.

You will also liaise with drivers and maintenance providers on a daily basis to ensure that the fleet of vehicles is managed in line with the DVSA "Guide to Maintaining Roadworthiness" and the internal audit requirements.

You will operate the vehicle scheduling and maintenance software (CTX) to its full potential and ensure total compliance with Section 19 and 22 Minibus Permit regulations.

Essential requirements

Good standard of Maths and English
CPC in passenger operations
Full UK driving licence with min D entitlement. (Maximum 3 points)
Experience of Passenger Transport fleet management
Experience of managing people in a similar operational environment
Competent using IT programmes
Ability to lead a team and motivate people to complete tasks effectively and efficiently
Ability to communicate effectively with a diverse range of individuals and organisations
Ability to work on own initiative and resolve complex issues with the minimum of supervision
Microsoft Office, including Word, Excel, Outlook and Internet Explorer
Being prepared to work flexibly (including evenings and weekends) to meet the needs of the business

What you can expect when working for CT:

A dedicated recruitment team to ensure you can join us as quickly as possible and a dedicated training team that ensures your remain compliant to work.
A rewarding role with a chance to make a difference every day
Company sick pay
Employee Assistance programme
Life assurance scheme
Pension
On site parking
Company phone and laptop
25 days annual leave plus bank holidays
Annual Staff awards with generous prizes.