Customer Service Advisor - Stockport, United Kingdom - AX

Verified Company

Stockport, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

At AX, we are looking for a Customer Service Advisor to provide an efficient and customer-focussed first line support service to
AX Innovation customers.

You will handle all incoming calls with professionalism, confidence and courtesy, and resolve all queries in a timely manner.

Focused on digital development to meet the needs of our partners and customers, the AX Innovation division of our business combines intelligent software, with in-car devices and human expertise to help you Manage, Connect and Protect your vehicles

A little bit about us

AX is an accident assistance and after care service provider who deliver replacement vehicles to customers who have been involved in non-fault accidents.

We pride ourselves on keeping drivers driving and being experts at caring for people and cars.

Our values of Inspired to Innovate, Always Respectful, Fully Accountable and Delivering Delight are embedded into our culture which puts people at the heart of everything we do.

We have a strong culture that puts colleague wellbeing first and believe that developing and engaging with our colleagues is fundamental to ensure we provide an industry leading service to our partners and our customers.

As our Customer Service Advisor, your responsibilities will include:

Understanding and maintaining knowledge of the range of systems developed and supplied by AX Innovation and to be comfortable discussing these systems with customers of all levels
Promoting use of AX Innovation systems in all departments of existing customer businesses
Making outgoing customer courtesy calls to ensure customers are happy and comfortable using the AX software, devices and insurance
Reviewing customer software usage patterns and advise of methods and procedures to achieve business goals
Building, developing and maintaining relationships with customers
Effectively monitor and schedule onsite visits for the Account Management Team

Our Customer Service Advisor will bring the following skills and experiences to our team:

Demonstrable experience within a fast-paced customer service role

- ideally phone-based customer service environment preferred

Clear verbal communication skills, demonstrating persuasive and assertive behaviour
Competent with using (MS Office) MS Word, Excel and Power Point
The ability to prioritise, recognising importance and urgency
Good written communication skills
Ability to work under pressure
A flexible attitude and approach
Ability to work on own initiative
Ability to demonstrate commercial awareness
Demonstrate behaviour in line with Company values; Inspired to Innovate, Always Respectful, Fully Accountable, Delivering Delight.

Along with a
salary of up to £22,000, you will also receive a range of benefits including 22 days holiday (plus bank holidays), rising to 27 with length of service, Bupa Healthcare, Life Insurance at 4 x salary, Employee Assistance Programmes, and ongoing professional development.

Are you concerned you don't have all the requirements we would like?_
AX is committed to supporting all communities we serve, through our dedication to creating an inclusive, diverse, and collaborative environment, where people feel comfortable being themselves at work._
Even if you think your skills and any experience doesn't perfectly align, your values and core behaviours may._
Take a further may be the perfect person for us and us for you_