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Admin Assistant - London, United Kingdom - Bennett & Game Recruitment

Bennett & Game Recruitment

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Enfield, London, England

Salary:
£25,000 - £29,120 pa

Reference:
GP266199

Date added:

Job Profile:

Admin Assistant required.

Our client has been providing buildings support to local authorities, social landlords, NHS trusts and private sector clients for over 40 years.

Admin Assistant

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To contribute to team meetings with ideas, suggestions or recommendations which assist in reviewing working practices and service standards, leading to continuing improvement in Service Centre performance.
To observe health and safety legislation, The Data Protection Act and company policies on Equal Opportunities and Confidentiality in the execution of duties.
To carry out any other job function as required in delivering service to the customers.
To deliver inbound and outbound communications
Thorough understanding of services to customers.
Provide accurate information to customers in accordance with policy and practice
Resolve customer queries, concerns and complaints within limits of authority; escalate others for resolution by appropriate person
Carry out necessary processing activities to meet customer service level agreements
Complete processing activities to ensure they are completed within service levels
Demonstrating high levels of detail consciousness to obtain full information and ensure appropriate action is taken.
Operate Response Centre technology and IT systems required by role, to achieve accuracy, efficiency and service delivery standards.
Contribute to team meetings to review working practices and service standards, leading to continuing improvement in Service Centre performance:
Demonstrate meeting management skills as a participant, or occasional leader.