User Researcher - London, United Kingdom - Financial Times

Financial Times
Financial Times
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

About Us
We're looking for a
User Researcher to join the Product Research & Design team in our London Office.

You'll be working on our
Professional (B2B) portfolio:
- using a wide range of research methods to help us get a deeper understanding of our audiences.

You'll work alongside a
fully empowered squad of engineers, designers, product managers, with support from and access to relevant stakeholders from around the FT, such as editorial, marketing,


You'll help
deliver end-to-end product experiences, from exploratory research into opportunity definition, from ideation into concepting, from testing into shipping, measuring and iterating.


You'll receive
regular guidance and support from your squad, your line manager, our Director of Product Research & Design, and of course the whole research team.

We work hard to foster a safe environment where we share and discuss our work proactively, to inspire, support and guide each other.


Progression at FT


We have a
transparent, measureable progression framework, which will outline all of the skills FT user researchers need, and detail on how to progress in each skill category.

We will use this as a basis for your biannual reviews, where you'll self assess against the progression framework, track progression, and agree areas of focus with your line manager.

We invest in our people to allow them to grow both personally and professionally whilst working at The FT.

We offer a variety of ways in which you can progress your career with us, some of which are highlighted below:

-
Career coaching
  • Career coaching is time spent focused on you and how you can achieve your career aspirations.
-
Mentoring programme:


  • The mentoring programme aims to connect people across the business to support professional and personal growth through knowledge sharing and guidance.
-
Learning and development:


  • The FT offers a host of learning and development opportunities that will not only help you build the skills you need to grow in your profession or field, but will also help you improve your own personal development, with courses such as selfcoaching, productivity, presentation confidence, research techniques and much more.

What you'll be doing week to week
-
Planning and prioritising. You'll have an equal stake in your squad's direction. You'll _always_ be learning, planning and prioritising your areas of focus and approach together with a senior in your business area.
-
Collaborating with product manager, designers, engineers and other researchers through all stages of the discovery and development process to create a shared understanding of customer needs, motivations and behaviours in relation to product and business goals
-
Researching and learning about users. Designing, planning and conducting relevant generative and evaluative research activities suited for the objectives and the timelines of the team. To uncover the behaviours and motivations of customers and users, using different and relevant methodologies.
-
Empathy and experience mapping. Understanding user mindsets, motivations and expectations. Mapping experiences, journeys and flows, to help us unearth and prioritise pain points and opportunities taking the team along with you and offering PMs a higher level picture to make more strategic decisions.
-
Ideating, iterating and testing. Working with teams to help evolve ideas into concepts, to shape these concepts with research and iterate based on the learnings.
-
Synthesising learnings and sharing insights creatively. Taking what you've learnt and disseminating knowledge in the most appropriate format for your squad and throughout the business.
-
Evolving We strive to continually improve and evolve. Evolving our process by adding new techniques and abandoning obsolete ones. Evolving our product until we achieve objectives, rather than stopping once we've shipped.


What we're looking for from you
-
You'll have shipped multiple features and iterations perhaps across several products.

You'll probably have been a
practising user researcher for 2 years or more:

-
Proven research skills, experience of using a range of methods and techniques to deliver insights that impact product strategy and direction
-
Clear communication and presentation skills, able to tell a compelling customer narrative with qual and quant results
-
Good initiative, to solve problems, manage workload and set expectations
-
Strong collaboration skills, knowing how to contribute through finding common ground and building rapport with team members
-
Natural curiosity, a desire to understand how and why people use digital products and how FT can best meet their needs

A degree or strong interest in
psychology, anthropology, sociology, HCI or other related fields are a bonus


What's in it for you? Our Benefits
Our benefits vary depending on location, but we are committed to providing
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