Receptionist/duty Supervisor - Meriden, United Kingdom - Watford FC's CSE Trust

Description

Contract Type Permanent

• Salary £25,250 per annum

Closing Date Sunday 16 April 202- Interview Date Monday 24 April 2023


Summary of Your Role

As a receptionist/duty supervisor you will help create a 'one team concept' at the centre and welcome the community into the centre by providing a warm friendly welcome to all.

Joining part of friendly and supportive team you will be you will build your knowledge of what's on offer at Meriden Community Centre so that you can share this with our customers.

Alongside the whole team, you will play a key role in promoting the centre, it programmes and activities and increasing footfall.

Your Roles and Responsibilities, but Not Limited To

• Supervise and support the team with the weeklong running of the centre and assisting with the 'set up' of activities.
• Welcoming all customers to the centre ensuring they have an excellent customer experience.
• Utilise the management booking system, take customer bookings, payment collection and diary management purposes.
• Ensuring that customer records are accurately kept up to date both manually and electronically.
• Promote the centre to current and prospective customers/community groups to help the team increase income streams.
• Proactively promote Hall hire for Children's parties, exercise classes, indoor sports.
• Promote and assist with increasing gym memberships.
• Update the centres social media platforms.
• Support the Head of Facilities & Inclusion with information for key stakeholder reports and meetings.

You Must Have

• Experience in a supervisory/administrative/customer service/receptionist role.
• Understanding of the Trust commitment to EDI & Safeguarding.
• A natural ability to interact with all types of people.
• A passion for leisure, fitness and customer service.
• An ability to understand the individual needs and wants of our members and tailor your service and communication around them.
• Sound understanding of financial controls.
• Proficient IT skills and experience using Microsoft Excel and Word.
• Experience booking systems to make bookings.
• Knowledge of GDPR and Safeguarding regulations.
• A drive to achieve and exceed targets.

To be successful you
MUST be able to work across the whole week including Saturdays between 8.30hrs and 17.00hrs and Sundays between 8.45hrs and 14.15pm, plus flexibility to cover weekday shifts when required.

About Us

Watford Football Club's Community Sports and Education Trust is a registered charity that has been proudly supporting people and communities for over thirty years, as originally established by Graham Taylor OBE and Sir Elton John.

We continue this legacy today by engaging people of all ages and backgrounds through high-quality community-based initiatives and services.

• Our Vision:_ Improving lives, enhancing communities.
• Our Mission:_ Making a positive difference for all through sport, physical activity, and learning.
• Our Values:_ To be honest, reliable, and trustworthy
• Integrity. To be inclusive in all our decisionmaking
• Inclusivity. To be bold and creative in the way we work
• Innovation.
• Our Culture:_ We are a valuesbased and visiondriven charity, who put our people and our beneficiaries at the heart of everything we do and why we do it.

Benefits of Working for Us

• Chance to join an awardwinning charity and work alongside colleagues who are determined to utilise the positive power of sport, physical activity and learning for social good.
• Friendly working environment.
• Employee Assistance Programme.
• Investors in People accreditation.
• Opportunity to benefit from a range of training and development opportunities.
• Free gym usage at our two Community Centres.
• Flexible working environment.
• Staff kit.
• 25 days of Annual Leave entitlement plus bank holidays.
• Trust pension scheme.
• Birthday leave.
• Milestone recognition awards.
• Onsite parking available.

Our Commitment to You

Equality, Diversity & Inclusion (EDI):

• Safeguarding:_

We provide a safe and secure environment for all. We believe Safeguarding and promoting the welfare of children & adults is everyone responsibility.

Everyone in the organisation has a role to play, to ensure that Trust policies, procedures and practices in regard to safeguarding are followed.

Application Process

Hours:40 hours per week


Reporting to:
Head of Facilities & Inclusion


Location:
Meriden Community Centre