Customer Relations Officer - Nottingham, United Kingdom - AmTrust International

AmTrust International

Verified Company

Nottingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Position Overview

We are currently looking for a Customer Relations Officer to join our team, ideally based within the reach of our offices in Nottingham.

The role is an 18 months maternity cover and will focus on providing a competent and efficient service to our stakeholders whilst ensuring the delivery of fair customer outcomes.

Qualifications and Experience

Understanding of complaint procedures within financial services
Understanding of regulatory guidance and timescales in relation to complaints handling
Knowledge and understanding of the Insurance sector
Good attention to detail together with the ability to consider the bigger picture
Excellent communication skills, both written & oral
Able to meet tight deadlines and deliver a high degree of accuracy
Knowledge of MS office, Word and Excel
Sound knowledge and understanding of FCA handbook, specifically the DISP rules

To be successful in this role, you will have had experience either in an insurance or financial services environment, you are able to communicate in a clear and concise manner and you have a track record of dealing with claims/complaints.

**For more information and to show your interest, submit your CV and we will be in touch.