Sales Consultant - Batley

Job summary

As a Sales Consultant you are the face of Heal's and are responsible for providing a complete shopping experience for our customers that is unrivalled by our competitors.

Responsibilities

• Welcoming all customers within one minute of entering the department
• Meeting individual sales targets by selling at every opportunity
• Capitalising sales revenue by offering related products
• Engaging and informing appropriate customers to the Interior Planning Service (IPS)
• Retrieving at least 40% of customer details through data capture, with the aim to communicate marketing offers and events
• Approaching customers and initiate a conversation
• Asking open questions to establish customer needs
• Increasing sales by selecting products to meet customer needs
• Handling refunds graciously and turning them into sales opportunities
• Increasing the customer base by promoting the Heal's mailing list, other related offers and events
• Completing sales using closing techniques

Service

• Delivering a culture of exceptional customer service, constantly pushing the boundaries to enhance sales and service performance
• Actively informing customers of our customer feedback service on 'feefo'
• Ensuring to do everything necessary to satisfy the customer within given parameters and referring any customer problems to a member of management, if necessary
• Meeting and complying with customer care and service standards as a minimum requirement, including maintaining telephone standards
• Directing customers throughout the store or to the specific area the customer requests at all times, even when going on breaks, being sure to personally walk customers to desired location
• Aiming to achieve Guest Shopper commendations
• Handling multiple customers effectively
• Understanding and properly executing all systems and POS procedures to ensure quick sale

Personal Contribution

• Being motivated and showing initiative; carrying out tasks willingly and without prompting from management
• Developing product knowledge, knowledge of competitors, product developments and market trends
• Adhering to Company dress code ensuring a professional image is presented by being well groomed and smart in appearance
• Maintaining excellent attendance and time keeping standards
• Working as part of a team by sharing selling support duties & demonstrating flexibility with regard to hours and days of work, along with cross department cover
• Following emergency procedures and adhering to the Heal's Health and Safety regulations
• Undertaking any other reasonable duties as requested
• Always looking to exceed customer expectations

Job description