Receptionist/administrator - Edinburgh, United Kingdom - William Purves Funeral Directors

William Purves Funeral Directors

Verified Company

Edinburgh, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us
William Purves has been guiding and supporting families through bereavement for five generations.

Providing the highest standard of professionalism and a truly personal service, our business is driven by core values of compassion, dedication, integrity, and respect.

The 'William Purves family' today comprises over 100 staff and operates throughout Scotland and across Northumberland.

The Role

As a receptionist within William Purves you will answer the main switchboard and deal with visitors face to face confidently and courteously.

You will be the first point of contact for our clients in a role which requires a caring, professional manner and excellent communication skills.

You will exemplify our company values using your expertise to innovate, improve and uphold the standard of care we dedicate to those in our care.

Job description
Answering the main switchboard and directing calls as required.

Dealing with visitors face to face confidently and courteously as well as direct them to the appropriate person efficiently.

Conducting client viewings as required.

Operating as part of a team and liaising with clients in support of the Funeral Director to ensure the effective organisation of funerals.

Assist Funeral Directors to ensure that all administration is processed efficiently.

Liaise with all network offices to ensure good communication.

Updating data bases and paper systems

Preparing newspaper notices

Providing cover in other branches as required

Personal values and attributes
Most importantly all our staff need to demonstrate the values of compassion, dedication, integrity and respect at all times.

You must have a kind, caring and compassionate nature.

An effective communicator with the ability to quickly and naturally establish meaningful relationships with clients and various stakeholders.

Previous experience in a customer facing role.

Excellent attention to detail.

Organisational skills and the ability to successfully multi-task and prioritise workload, manage own time effectively and take ownership of projects and tasks.

Awareness of client confidentiality, information security and data protection.

Salary and Benefits Offered
Starting Salary of £19,000 to £22,000

Full-time Mon-Fri

8% employer pension contribution

Financial Counselling

Group life assurance

33 days annual leave

Cycle to work scheme

Professional and personal development training opportunities

Uniform Allowance

Job Types:
Full-time, Permanent

Salary:
£19,000.00-£22,000.00 per year

Benefits: