Community Access Advisor - Milton Keynes, United Kingdom - Milton-Keynes-Council

Milton-Keynes-Council

Verified Company

Milton Keynes, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

We're seeking an enthusiastic and motivated person with excellent customer service skills to join our busy and fast-paced Access Team within Adult Social Care.

If you enjoy a challenge, have knowledge of Adult Social Care and want a varied and rewarding role, then this could be the role for you.

Role Responsibilities

Provide information, advice, and signposting by connecting with local resources and explore innovative solutions for prevention strategies.
Complete referrals to internal and external organisations via telephone or written communication and on occasion, the need may arise for facetoface interaction with organisations.
Research, share and maintain information regarding community services.
Maintain accurate records while ensuring an adherence to data protection and confidentiality statements.
Capture and analyse the information to ensure that all conversations are recorded and managed in an effective and timely manner.
Recognise and manage potentially emotional, stressful and complex situations in relation to callers, where there may be barriers to communication, including those who exhibit signs of confusion, aggression, distress, or violence.
Enjoys talking to people and trying to put things right.
Good customer service skills.
Knowledge of, or can quickly learn, the Adult Social Care System and communitybased services.
Able to use our computerbased systems to search and record information.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas.

Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role.

If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

Package Description
In addition to your salary, we offer a range of benefits including:

Great holiday benefits
most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
Excellent pension everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
Access to an awardwinning employee benefits programme that includes a health cash plan, a lowcost bike purchase scheme as well as high street discounts and money off entertainment and travel.
Blue Light Card employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Our roles are either designated 'site based' or 'home based'.

'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week.

Of course, managers designate which category roles are in based on the needs of the service and the circumstances.