Facilities Management Administrator - Newnham, United Kingdom - Barnsdales Fm Ltd

Barnsdales Fm Ltd

Verified Company

Newnham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Facilities Management Administrator - Job Description
Barnsdales FM work with a charity on various sites around the country that house vulnerable adults. We work with the charity to maintain their independence and quality of life by providing general maintenance and well-being

Job Purpose

To liaise with the onsite client and work as part of the wider team providing an effective and efficient property maintenance service to the client across 3 sites in Gloucester.

Requirements:

Must have excellent IT skills in the use of MS Word, Excel and other Microsoft programmes. Must show empathy and respect for the understanding of the residents and their needs. Should hold a current driving Licence and own transport essential and have knowledge of Safeguarding of Vulnerable adults.

Excellent communication skills and you will need a level temperament and a good sense of humour to cope effectively in on the busy days, and on the quieter days you will need the ability to use your time effectively and give priority to the most important projects on hand.

Remuneration and Training:

The position is full time permanent, remunerated at a starting salary of £23,000 per annum.

Holiday entitlement 21 days per annum plus Bank Holidays. Leave to be approved by line Manager.

You will be entitled to join a Workplace Pension Scheme after 3 months service

You will be required, and we will pay for you to be DBS checked.

You will be given training relevant to your role. You will also be given training in Safeguarding Vulnerable Adults

Hours of work:

The standard working week is 8.30am to 5pm, Monday to Thursday and finish 4.30pm on a Friday with 1 hour for lunch.

The job holder however is expected to be flexible to meet the requirements of the job and the good running of the sites.

Role Responsibilities:

Manage to completion all reported issues and keep all relevant staff, Managers, Area Managers and Site staff updated
Actively coordinate and support all repair and refit programmes as and when required.
Source goods and services, engaging and ordering as required
Arrange site surveys as and when required
Visit sites throughout the estate as and when required to ensure solution focused approach and necessary progress is made
Periodically perform facility quality audits at each location
Communicate frequently and clearly with all internal customers and all Contractors/third party suppliers
Liaise with out of hours and ad hoc support
Drive the continuous improvement of processes and procedures to enhance customer experience and reduce costs where possible
Complete general administration and correspondence
Report any issues that may affect the client/residents/the service of the property
Assisting the FM management in undertaking regular property inspections, compiling the reports and following up on necessary actions
Ensuring all the H&S requirements/legislation is met
Maintain relationship with client and residents on regular basis.
To monitor, the delivery and coordination of the regular PPM tasks (such as gas safety certificate) and to pick up, record and follow up on helpdesk calls
Monitoring contractor's performance and the successful delivery of contract agreements (PPM's, projects etc)
To assist on the follow up process for reactive maintenance call outs
To set up and manage relevant reports
To understand expenditure allocation and ensure invoices are correctly coded against each S/C budget and correctly addressed and invoiced by the supplier

Skills and Competencies:

Ability to work on own initiative
Eye for detail and ability to follow up
Good interpersonal skills, capable of communicating at all levels
Excellent IT and Admin skills
Good organisational skills
Interest in continuous improvement and development
Interest in implementing new policies and procedures
An open mindset willing to learn from others, accept feedback and bringing new ideas
Awareness of the impact of communication style
Actively builds and develops relationships within the team and colleagues
Positive about learning, development and new ideas
Ensures customer satisfaction
Effectively controls costs within own job areas and awareness of those outside immediate responsibility
Abilities to prioritise and organise workload
Ability to meet deadlines
Displays flexibility to ensure the achievements of targets
Displaying integrity when dealing with colleagues and our client

About you:

Essential Criteria:

Significant recent experience in a similar role with responsibilities
Self-Starter with a professional approach coupled with strong interpersonal skills and high levels of enthusiasm
Excellent planning, organisational and time management skills
Able to demonstrate excellent communication skills both written and oral, together with strong IT and administration skills
Confidence to work under own initiative, yet take direction well