Team Leader - Tonbridge, United Kingdom - Service Care Solutions - Housing

Service Care Solutions - Housing
Service Care Solutions - Housing
Verified Company
Tonbridge, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

JOB TITLE:
Team Leader - Learning Disabilities


LOCATION:
Tonbridge


CONTRACT TYPE:
Temp


WEEKLY HOURS:36 Hours


WORK PATTERN:
Mon-Fri (9am-5pm)


JOB SUMMARY:


To lead by example coaching, motivating and assisting the team to deliver support services of exceptional quality which meet the needs of individual customers and stakeholders whilst exceeding performance targets.

To deputise in the absence of the Project Managerto ensure continuous delivery in all aspects of the service.


RESPONSIBILTIES:


  • Support the Project Manager to ensure the terms of commissioned contracts and service specifications are met. Take day to day responsibility for appropriate support hours being delivered to customers in both accommodation and community services. And thatthese are recorded and evidenced in line with commissioning requirements.
  • Ensure team rotas are effectively managed and adequate cover is provided for all accommodation schemes and Clarion led community services. Manage and monitor an efficient, timely and fair referrals process. (Where appropriate).
  • Establish and maintain a wide range of effective, professional relationships with local relevant agencies and stakeholders. Support the team to carry out appropriate customer needs and risk assessments and develop customer centred support plans
  • Support the team to maintain and regularly review support plans, risk assessments and risk management plans. Promote a positive, 'cando' customerfocused culture in the team. Encourage, enable and support the facilitation of customer involvement as wellas offering opportunities for customers to help shape the services we provide

EXPERIENCE:


  • Practical experience of delivering front line services to a high standard and providing support services to vulnerable people. Experience of working with vulnerable people and an excellent understanding of the problems they face.
  • Ability to be selfmotivating and to prioritise workload along with good organisational skills and demonstrable ability to stay calm under pressure and in emergency situations, An understanding of professional boundaries
  • Knowledge of Safeguarding Adults and Children I.T. literate and competent in the use of Microsoft Outlook, Microsoft Word, iplanit, Orchard housing, dream24 and general file management. Ability to quickly learn new systems.

Also, will be required to go through an enhanced DBS check.

Mon-Fri

Temp
**Full Time
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