Contact Centre Advisor - East Grinstead, United Kingdom - Search Consultancy

Search Consultancy

Verified Company

East Grinstead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Sales Advisors - East Grinstead - £22,552.00 Pa plus Benefits
Shifts Mon - Fri (Seasonal variable hours) & Occasional Saturdays
Office 1st 3 weeks then Hybrid 2/3 days in the office
The Role
Duties

To promote and sell all services relating to Membership, Insurance & travel.
Provide a high level customer advice and information service processing and escalating calls as necessary to ensure first time resolution wherever possible.
Take ownership of own personal development, maintaining an up to date knowledge of products, services, systems and procedures necessary to carry out the role.

Essential Skills & Experience Required:

Previous experience of customer service/care within a busy Call/Contact Centre environment.
Good communication skills, both verbal and written.
Knowledge of Google Suite
Ability to demonstrate a confident, empathetic approach to customer service including investigation, negotiation and product promotion via a variety of channels.
Ability to adapt to new systems/change/procedures as required.

Benefits:

Contributory pension scheme to help you save more towards your retirement
Discounts on car and travel insurance as well as other products and services
Big savings at over 700 retailers including discounts on grocery shopping, furniture and even on a new car
Private healthcare scheme we pay the annual cost of your scheme and all you'll pay is the tax incurred each month
50% towards your annual gym membership at selected health clubs
Free eye tests plus vouchers to help towards cost of frames
Access a variety of professional training courses to improve your skills
We'll reimburse 50% of adult education courses