Family Advocacy Support Worker - Thornton Heath, United Kingdom - Croydon Mencap
Description
To provide high quality support and advocacy for carers of adults and children with a learning disability and autism in Croydon, as part of Croydon Mencap's Family Advocate Support Team.
To engage with carers by listening, not judging and helping them to identify their needs. Providing information, signposting, emotional support and supporting them to reach the best outcomes.To act as an advocate when liaising with services for example the NHS social care, schools.
To encourage and facilitate peer support for carers of both adults and children through running group sessions, workshops and training.
Key Responsibilities
To review referrals and work with colleagues to ensure appropriate allocation of enquiries and case work.
To work collaboratively as part of a team, supporting each other and being part of peer to peer supervision.
To work strategically and positively, highlighting to social services and the NHS the needs of carers working together with key partners to make positive changes.
To actively promote our work to carers of adults and children with a learning disability and autism in Croydon who are not currently accessing or not able to access services within the borough.
To liaise directly with adult and children social care, NHS, making referrals and supporting carers to attend meetings, advocating on carers' behalf when required.
To maintain case notes and update database following contact with carers with a view to producing information for contract monitoring reports.
To contribute material for Croydon Mencap social media platforms and social media accounts.
To report accidents, incidents and safeguarding concerns to line manager without delay.
Undertake training and attend events as agreed with the team to up-skill or reinforce your knowledge around key information and what is available for carers.
Qualifications
A good standard of general education including GCSE's (or equivalent) in English & Maths
Skills/competencies
Effective oral & written communication skills
Effective interpersonal skills:
working with people at all levels from varied backgrounds.
Excellent organisational skills with the ability to prioritise
Professional manner when dealing with statutory agencies and other partners.
Tolerant, approachable and flexible. Positive and confident approach to tasks.
Knowledge
Knowledge of relevant computer skills e.g. Microsoft Office
General understanding of the support needs of people with learning disabilities & the issues affecting their lives
A current and detailed knowledge of carer's needs, the Care Act and all relevant legislation affecting carers and decision making.
A detailed and working knowledge of Adult Safeguarding policy and procedures.
Ability to create and deliver workshops relevant to parent carers/carers
Previous Experience
Previous experience of working with families of a child/adult with disabilities in a support role or Personal experience of being a parent of a child/adult with disabilities.
Job Type:
Part-time
Part-time hours: 22.5 per week
Salary:
£14.76 per hour
Work Location:
Hybrid remote in Thornton Heath, CR7 7HU
Application deadline: 02/07/2023
More jobs from Croydon Mencap
-
Sessional Support Worker
Croydon, United Kingdom - 1 week ago
-
Out and About Officer
Croydon, United Kingdom - 2 weeks ago