Field Service Technician - Exeter, United Kingdom - Macildowie Recruitment and Retention

Macildowie Recruitment and Retention

Verified Company

Exeter, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Field Service Technician

Salary:
Above market average

Location:
Based along the M5 near Taunton/Exeter

The Role

As a Field Service Technician, you will be passionate about the brand and be excited by the opportunity to deliver a premium luxury after-care experience to customers.

This role is for a real technical professional, connecting with colleagues who are remoteand being the face of our brand in customers' homes.

Their internal network of Field Service Technicians has grown year on year, across the UK and they pride themselves on delivering an industry-leading first-time-fix in their customers' homes, when they experience challenges with their products.

You will be responsible for:

Working efficiently and professionally to complete daily customer appointments.
Professionally evaluating products to determine the most appropriate course of repair
Repair and fully test the operation of the product ensuring a quality repair
Electronically complete all tasks and administration duties relating to service work in real time, ensure accuracy and detailed on receipting of parts, closing jobs and Sales Force Lightning process
Maintain excellent standard of housekeeping with receipting, consuming and retuning spare parts with accuracy
Maintain and manage stock of spare parts inventory to ensure the business proactively delivers a "firsttime fix"
Has a genuine interest and passion for domestic appliances, with proven experience to match.
You will need to have an optimistic attitude, high standards and relish the challenge to convert product issues into a positive customercentred experience.
Demonstrate strong attention to detail, you will be a methodical "fixer of things", with a desire to fix things right first time.
You will be flexible to the changeable nature of the role each day, adaptable and keep a calm and focussed outlook during peak periods.

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Gas Safe is essential for this role, as well as a good understanding of Health & Safety practices, safe manual handling and being physically fit to handle domestic appliances (bending, lifting, rotating etc) and driving for throughout theday time.