Onesource Laboratory Coordinator - Cambridge, United Kingdom - PerkinElmer

PerkinElmer
PerkinElmer
Verified Company
Cambridge, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
OneSource Laboratory Coordinator

Location:
Cambridge, MA

Type of Assignment:
Fulltime
Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day. Then, we innovate and collaborate to make it happen everywhere.


Our dedicated team of about 14,000 employees worldwide, pioneers scientific technologies for better detection, imaging, and informatics to help our customers work to create healthier families, improve the quality of life, and sustain the well-being and longevity of people globally.

If you are seeking a meaningful, impactful, and stimulating career, look no further.


The OneSource Site Coordinate will help ensure complete customer satisfaction with PerkinElmer by assisting field-based personnel with administrative duties required to deliver OneSource services.


Key Responsibilities

General Coordination:

Assist all site-based personnel and customers with the following:

  • Compile and assemble program governance documentation per agreed cadence, in preparation for review with customer. Documentation may include instrument inventory list, program financials, KPI's/metrics, etc.
  • Ad Hoc reports.
  • Open Work Orders for repairs and planned maintenance on behalf of scientists.
  • General communication / escalation with customers regarding the OneSource program

Instrument Inventory Integrity:

Assist all site-based personnel, internal back office staff and customers to ensure instrument inventory integrity within the data base, by the following:

  • Conduct instrument inventory sweeps of all instruments on an as-needed basis.
  • Conduct spot checks of instrument inventory.
  • Identify changes to instrument inventory, work with department staff and customers to document changes and compile change control documentation (ex: instrument manufacturer, model, serial number, location, owner, etc.).
  • Provide timely information to Workflow Specialists, through the change control process, to update the SAP data base due to instrument inventory changes (ARC process)
  • Conduct additional lab support activities as agreed upon by departmental leadership and PKI.
  • Ensure PM schedules are met and all work orders schedule with appropriate service delivery team

Communication:


  • Ability to articulate with technically oriented people, quickly establish rapport, gain their confidence, respect and trust.
  • Communicate timely program information internally discuss troubleshooting/repair situations with customers, in a professional, costeffective manner, utilizing poise, tact and diplomacy to obtain cooperation and results.
  • Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate.
  • Follow up to ensure that all questions/requests/customer commitments are responded to or resolved to the customer's satisfaction.

Escorting

  • Meet OEM or TPV service engineers at customer points of entry, confirm reason for site visit.
  • Verify required customer health and safety requirements for site entry have been completed by engineer.
  • Escort the engineer to the equipment location and hand off to customer equipment owner/user.
  • Upon completion of the service event, escort the engineer back to the customer entry point and obtain a copy of the service report prior to engineer departure.
  • Verify performance of maintenance or install and need for return visits.

Basic Qualification:


  • Highschool diploma required.

Preferred Qualification:


  • Associates degree preferred.
  • 1 year of experience in inventory management, handling scientific instruments

Other Requirements

  • Must be able to remains in a stationary position more than 25% of the time
  • The person in this position needs to occasionally move inside and outside labs
  • Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
  • Regularly move or lift up to 25 pounds and occasionally move or lift up to 50 pounds
  • Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
  • Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

Benefits to working for PerkinElmer:

Backed by an 80-year history rich in innovation, PerkinElmer is a long-time leader and pioneer in the scientific community. We hire talented, committed and driven people
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