Quality & Compliance Administration Manager - Blackpool, United Kingdom - NS Resource Group

NS Resource Group

Verified Company

Blackpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

NS Group are working with an exciting and forward-thinking consultancy who has ambitious plans for growth in 2023. There growing fast - and looking to recruit an experienced Quality & Compliance Manager into there already successful team.

You'll be surroundedby a talented, supportive team who will push you every day to reach your potential and the opportunities are endless.

The Role:

Responsible for managing the administration function of the SME division, part of the SME quality assurance team. Managing the day-to-day activity, supporting the quality assurance team and sale team with any queries. Ensuring quality throughout the contract,termination and LOA submission process, to obtain a response within the agreed supplier SLA. Responsible for driving and monitoring the live rate, reporting to Director of Quality Assurance on a weekly basis.

What you'll be getting up to

To provide support to the admin team and the sale teams, to ensure the smooth running of the department
Managing quality throughout the LOA submission process and monitoring the information is obtained and updated in the system correctly within the agreed supplier SLA
Managing quality throughout the contract and termination submission process and monitoring the information is obtained and updated in the system correctly within the agreed supplier SLA
Ability to run, export and manage reports to ensure data integrity within the system. This includes working the live report, registration report and sale submitted report as a priority, working closely with the sale analysts monitoring sale and live monthrevenue leakage and reporting to the Director of Quality Assurance weekly
Involved with the financial and supplier audits, considering the quality of the team's day to day activity/output i.e. particular quality checks against usages, uplifts, contract dates
Able to deal with inbound customer queries and complaints, ensuring all details are logged clearly in the system
Ad hoc reporting and projects as required
Monitoring Kelio. Dealing with staff absences, holiday requests etc.
Involved with team quarterly bonuses in terms of offering feedback

Continually and proactively looking for ways to improve processes, to make the team output more effective and efficient

What's on offer?