Customer Service Advisor - Brighton, United Kingdom - Wave Active Limited

Wave Active Limited

Verified Company

Brighton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Saltdean Lido from 1st May to 12th September 2024

Hours per Week (Casual hours including early & late shifts and weekends)

Sickness & Holiday Cover only

Up to £11.44 per hour (+ holiday pay)

Background

Wave Active is an award-winning charity and social enterprise, supporting local communities with facilities, activities, and services to inspire active lifestyles.

Our purpose is "Inspiring Active Lifestyles" and vision, "To be at the heart of the improvement of health and wellbeing in the Community".

Managing 15 leisure facilities and Newhaven Fort, across the Lewes District and Eastbourne Borough of East Sussex we are passionate about providing opportunities that support individuals to gain, regain or maintain: health, fitness, and wellbeing.

Offering a range of activities across our facilities and multifunctional spaces, our team is dedicated to creating an approachable environment enabling individuals to prioritise their health and wellbeing journey.

As a charity, formed in 2006, Wave Active continues to ensure all surplus revenues generated from activities are reinvested back into the community in the form of: facility developments, refurbishments, employment opportunities, new programmes of activity and to support those with health conditions to make health improvements.

The Post in Context
We have taken positive steps in developing our site management's approach to the 'customer's journey'.

Through investment in facilities, systems and processes we have experienced growth in participation, but it is essential for us to continue to explore new opportunities for investment and partnership, to inspire active lifestyles within our communities.

As the first point of contact you will be critical in providing a first-class customer services experience by welcoming customers positively and ensure efficiency of service and administration at reception.

Customer Service

The priorities of the CSA's are:

To provide a friendly and efficient service to all customers.
To pro-actively provide information to promote the Lido to the public at all times.
To respond positively to customer enquiries.

Reception

To answer, promptly, incoming telephone calls.
To welcome and acclimatise visitors to the Lido.
To direct customers to the correct place of activity.
To control entry and exit systems.
To use PA systems for information and control.
To maintain a clean and tidy reception area.
To be smartly presented in uniform at all times.

Administration

Responsible for the smooth operation of the booking system embracing system enhancements.
To control and cash up all monies during the session in accordance with the financial regulations.

Promotion of Centre

To promote the sale of goods and season passes.
To enrol and issue cards in relation to season passes and categories available.
To deal with customer enquiries regarding programme and course details, first aid, lost property etc.

Other Duties

To carry out other duties as required.
To adhere to Wave Active Limited's policies and procedures.

Person Specification

Disposition (Essential)

Customer focused
Driven and Enthusiastic
Passion for providing exceptional service
Can do attitude
Proactive
Team Player
Interpersonal skills

Experience (Essential)

Similar work environment

Skills (Essential)

Excellent communication skills face to face, telephone
Able to remain calm and professional in challenging circumstances
Knowledge of cash till operations and administration of cash returns

Other (Essential)

To be flexible to the changing demands of the business
Able to react positively to changes in policy and development into new or improved areas of service activity
To be able to follow Wave Active Limited Policies and Procedures