Contract Compliance, Business Support and Accuracy - Swansea, United Kingdom - Driver and Vehicle Licensing Agency

Driver and Vehicle Licensing Agency

Verified Company

Swansea, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details:

Reference number:

Salary:

- £31,349
Job grade:

Higher Executive Officer
Contract type:
Permanent
Business area:
DVLA
Operations and Customer Service Directorate
Casework and Enforcement Group
Type of role:
Administration / Corporate Support
Debt Management
Operational Delivery
Procurement and Contracts Management
Working pattern:
Flexible working, Full-time, Job share, Part-time
Number of jobs available:
1Contents

Location

About the job

Benefits:

Things you need to know

Location

SwanseaAbout the job

Job summary:

Do you have experience of contract management?

Are you someone who enjoys working collaboratively with different business areas?

Would you like a role where you'll be supporting the delivery of critical services?

If so, we'd love to hear from you

Job description:

This is a multifaceted role where you will be responsible for managing the Agency's debt collection contract, ensuring key targets are delivered.

You will work in conjunction with the contractor to resolve any issues encountered, building positive working relationships, and gaining commercial exposure.

You will also provide support and specialist advice to operational areas and other DVLA business areas, including complaint handling, accuracy assessments and compiling responses to Freedom of Information requests (FOI), Subject Access Requests (SAR) and data erasure requests.

This is an important role within DVLA where you can take pride in delivering lost revenue for the Agency as well as setting key standards of delivery for your colleagues via Operating Instructions and guidelines.

Responsibilities

Key responsibilities of the role include:

Supporting the achievement of targets by:
Monitoring contract performance and driving compliance within the contract
Primary contact/lead for daytoday interaction with contractual counterpart
Registered file management and compliance
Reviewing and advising on current procedures to drive continuous contractual improvement
Improving/maintaining contractual quality standards, efficiency, and effectiveness
Developing and implementing business change processes
Testing and daily maintenance of systems
Accuracy, Complaint, FOI, SAR and Erasure requests
Keeping up to date with changes by collaborating closely with other units, agencies and outside organisations.
Developing effective relationships between internal and external stakeholders.
Collating, monitoring, and interpreting statistical information, providing reports and recommendations where necessary

For an in-depth insight into the role please refer to the attached Role Profile.

Additional information
This role will require you to work on-site at our DVLA Longview Road Morriston Swansea office.

Occasional travel across the UK may be required, for example to attend supplier meetings and carry out audits. This could occur approximately once a quarter.

Person specification:

We would love someone to join us who can build rapport quickly with key people both internally and externally with outstanding stakeholder management skills.

Excellent communication is pivotal to this role with the ability to influence and challenge when required at all levels.

We will look for you to promote collaborative ways of working amongst your team and stakeholders driving a continuous improvement culture.

You also have a keen eye for detail and have a passion for delivering service objectives with professional excellence, expertise and efficiency.

_ We strive to ensure that DVLA is a great place to work where everybody can be their true self, be treated with dignity and respect, and according to their individual needs. We have a number of staff network groups run by staff to support their colleagues._

About Operational Delivery Profession
Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service.

Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles.

All critical to the delivery of UK public services_._

Due to the evolving nature of the business, vacancies can become available at any time.

Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 6 months.

Behaviours:

We'll assess you against these behaviours during the selection process:

Managing a Quality Service
Leadership
Working Together
Making Effective Decisions

Benefits:

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.

We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

If you would lik