Service Coordinator - Newhaven, United Kingdom - Veolia
Description
Service Coordinator
Salary:
£28,000 per annum, plus Veolia benefits and annual bonus
Hours: 40 hours per week, Monday to Friday
Location:
East Sussex, BN9 0EH
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.
It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you;
- 25 days of annual leave
- Annual performance bonus
- Access to our company pension scheme
- Discounts on everything from groceries to well known retailers
- Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
- One paid days leave every year to volunteer and support your community
- Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing;
- Report directly to the Operations Manager and be responsible for day to day management of the service delivery, including the dynamic allocation of work to vehicles / routes.
- Proactively communicate with customers, interested stakeholders including the wider Veolia team or management team, providing status updates and maintaining contact with drivers throughout the day.
- Complete the driver debrief process within the allocated time and report any necessary action or updates as required.
- Maintain an engaged workforce and be the face to face contact with our drivers on a daily basis, supporting drivers to act on issues identified on the rounds which may include reporting all safety concerns or container damage via close call reporting and encouraging 'stop the job' if it is deemed unsafe to continue in line with company operating procedures and processes.
- Create a customer excellence approach & culture.
- Report all service concerns.
- Maintain a "zero harm" safety culture within depots.
- Engage with interested stakeholders including the wider Veolia team or Management team.
- Ensure operational efficiencies.
What we're looking for;
- Strong communication skills.
- Good planning and organisational skills.
- Excellent customer service.
What's next?
We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+.
This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.
We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues.
So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
Salary:
£28,000.00 per year
Schedule:
- Monday to Friday
Experience:
- Administrative experience: 1 year (preferred)
Work Location:
In person
Reference ID:
JR10754
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