Clerical Officer/receptionist - Leeds, United Kingdom - Leeds Teaching Hospitals

Leeds Teaching Hospitals

Verified Company

Leeds, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

JOB DETAILS Job Title:
Clerical Officer Reports to: Supervisor Accountable to: Patient Services Co-ordinator Band: 2 Unit/Department:

Admin Directorate:
Leeds Dental Institute Location Leeds Dental Institute AfC

Job No:

AFC742 THE LEEDS WAY VALUES Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility.

They have been developed by our staff and set out what they see as important to how we work.

Our five values are:
Patient-centred Collaborative Fair Accountable Empowered All our actions and endeavours will be guided and evaluated through these values. Professionalism, honesty, integrity, diligence, fairness, maturity, patience and reliability.

CORE BEHAVIOURS AND SKILLS Essential core behaviours and skills include: The post-holder will be expected to be diplomatic, self-motivated and enthusiastic with a professional attitude.

The post-holder will be expected to be a good team player, with the ability to work flexibly in a diverse and demanding environment to meet the evolving needs of the department.

Support and guide colleagues who have less experience or during their induction period. To provide a high standard confidential, effective and accurate administration service.

Communicate sensitively and effectively with patients, relatives, colleagues and all other healthcare professionals. Respect the working environment, to be responsible for ones own acts and omissions in relation to Health & Safety. Responsible for appropriate use of equipment within the working environment.

A willingness to undergo all training requirements necessary for the post CORE KNOWLEDGE AND UNDERSTANDING Essential core knowledge and understanding to include:
The post-holder to possess a good standard of written and spoken English.

Basic computer literacy and willingness to further computer skills. A willingness to understand all policies and procedures governing the Trusts approach and delivery to Patient Administration. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY To extract folders from files in preparation for daily clinics. To sort and file folders returned to the dental records office from daily outpatient clinics.

To provide a reception service for patients attending for emergency treatment and to register their details. To extract folders from files for patients who have attended previously and direct patients to other departments.

Make appointments in a polite and helpful manner, following Trust Policies and local guidelines for clinic formats using the relevant Administration System.

Ensure patients have appointments booked with the appropriate clinic in priority according to their clinical needs and in chronological order.

Record information on the relevant Trusts administration system including PAS, in an accurate and timely manner in accordance with local Trust policies.

Ensure all patient correspondence including test results are dealt with promptly. Retrieve relevant patient information from the appropriate administration system. Respond effectively to telephone communications in a polite and helpful manner, observing the need for discretion and courtesy.

Taking responsibility for returning any follow up calls as necessary.

Where patients have had a test or and an X-ray prior to their clinic appointment, the results should be traced and obtained and made available at clinic.

Ensure patient information is accurately recorded on PAS including attendance, cancellations and Do Not Attends. Clinic outcomes should also be recorded in accordance with the Trusts policy and procedure.

Ensure all follow up clinic appointments are either booked on PAS or added to the appropriate outpatient waiting list.

Collect additional information as requested, with the aim of monitoring the quality of the service provided in accordance with the Trusts Performance Management Framework.

Obtain information on each patient attendance and in a timely manner accurately record on the Patient Administration System in line with Trust Policy.

Provide suitable cover for other clerical staff in cases of absences, as delegated by the Supervisor.

Assist the member of staff responsible for stationary stock in ensuring an appropriate level is maintained. Refer to line manager, any changes/cancellations to patient plans and clinics in line with the Outpatient Management Policy. To open, sort, frank and post mail. To pay travelling expenses to patients when required.

To arrange ambulance transport via the patient administration system. To ensure that the area of work is kept clean and tidy. Any other duties that may be required by line management, commensurate with the grade of the post. COMMUNICATION & WORKING RELATIONSHIPS The post holder will be expected to establish, maintain and respect good working relationships and communication with both internal and external organisations, institutions and individuals with whom they come into contact, including those associated with the sp