Assistant Director - St Helier, United Kingdom - RBS International

RBS International

Verified Company

St Helier, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our people work differently depending on their jobs and needs.

From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in Jersey and as such all normal working days must be carried out in Jersey.

Join us as an Assistant Director

Working in Institutional Banking, you'll join a growing business area in RBS International and help manage a portfolio of Institutional Banking customers
Daytoday, you'll provide excellent customer service through your customer's journey
This is your opportunity to become a trusted adviser as you build relationships with your customers to support them with the right business solutions that suit their financial needs
If you don't currently live in Jersey, to be considered for this role, you'll need to specifically state in your CV that you have the right to live and work here

What you'll do:

As an Assistant Director, you'll support the delivery of transaction execution and customer service for a dedicated portfolio of customers, providing excellent customer experiences throughout the sales and service journey while working closely with service providers and product specialists.

In this key role, you'll act as the primary point of contact for a dedicated portfolio of clients, processing customer instructions and requests.

You'll be inputting customer information onto our systems accurately and in a timely manner.

You'll also be:

Contributing to the coordination of workflow to deliver client satisfaction
Working as part of a unified team and supporting other team members
Analysing and interpreting enquiries to determine process instructions
Managing customer service activities and process requests

The skills you'll need:

We're looking for someone with an understanding of risk assessment, monitoring, and control processes across a range of customer scenarios.

You'll need a broad knowledge of financial products and services and hold a relevant financial qualification.

In addition, you'll have meticulous attention to detail and analytical skills with a good knowledge of Institutional Banking products and services.

You'll also be expected to have:

Experience in issue management and resolution and complaint handling
Effective interpersonal, negotiation and networking skills that have been gained in a sales environment
Excellent verbal and written communication skills and the ability to work collaboratively in a team
Knowledge of credit and risk processes and policies
The ability to analyse complex financial information and identify creative solutions to meet customer needs