Complaints Handler - Leeds, United Kingdom - Customer Management Resourcing (CMR)

Customer Management Resourcing (CMR)

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Complaints Handler

Full Time

Competitive Salary

Hybrid Working (following initial training period)

Free Breakfast & Lunch on office days
Do you want to work in a challenging, fast-paced, supportive environment that encourages people to make the most of their skills?

We are working with an award winning financial services provider who are committed to being a welcoming, knowing, understanding and rewarding company for their customers as well as their people.

The role:

Using skilful negotiation, alongside in-depth business knowledge, complaint handlers are required to accurately investigate each customer complaint to find the correct and fairest outcome for both the business and the customer.

What will you be doing day-to-day?

Successful resolution of customer complaints within company QA, FCA and financial industry guidelines.
Gaining fair and appropriate compromise to prevent regulatory escalations.
Building relationships with key stakeholders in both the immediate and wider business areas, providing feedback across all levels of the business to customer facing staff.
Managing escalated calls from the Contact Centres and direct from customers.
Liaising with managers within the business to collate evidence, understand correct policies and decisions and provide rationale for actions taken.

You will have:

A strong awareness of quality assurance standards, FCA and regulation requirements within the financial industry
Understanding of vulnerable customers and ability to identify them
Knowledge of specialist areas including Section 75, Fraud, Collections Strategies, and standard service complaints
Strong call handling expertise
Strong written communication skills
Ability to work to targets and tight timescales

If you are looking for an excellent opportunity to join an industry leading company with excellent training, benefits, career opportunities and more, then APPLY today for immediate consideration

Salary:
£24,000.00 per year

Benefits: