Customer Services Administrator - Swindon, United Kingdom - GS Yuasa Battery Sales UK Ltd

Description

PURPOSE OF ROLE:

To provide excellent customer service by proactively managing customer accounts to include the handling of enquiries, processing orders, reporting on the progress of the orders and expediting as needed.

DUTIES AND RESPONSIBILITIES

• To manage dedicated customer accounts from initial contact through to completion.
• Enter customer orders onto the business systems in an accurate and timely manner.
• Work with other departments to ensure the availability of products in order to achieve on time and full delivery of your customers orders.
• Work with the distribution department to ensure any specific customer requirements are considered and that committed delivery date and times are met.
• Provide customers with documents such as Proof of Delivery information and copy invoices as requested.
• To achieve defined performance targets/standards and contribute to the achievement of service levels.
• To maximise all potential sales opportunities. E.g. by offering alternative products when the first choice product is in short supply.
• Gain a basic understanding of the product range being offered and advise the customer as per their requests.
• To maintain customer related data within the business systems. E.g. customer address information, price lists etc.
• To gather customer feedback and escalate complaints.
• To be committed to supporting your direct supervisor and department manager.
• To question orders when there is a lack of understanding or doubt as to the order being the right way forward.
• Undertake housekeeping and reporting functions.
• To attend and contribute to team meetings.
• To ensure your skill base is maintained by continually understanding new technology.
• Adherence to standard operating procedures.

v This is a summary job description and not an exhaustive list

v You should be prepared, when required, to undertake any work allocated to you by your manager


PERSONAL TRAITS

Articulate

• Good Literacy / Numeracy skills
• Good IT Skills
• Willingness to help people
• Positive attitude
• Ability to take ownership of customer problems
• Friendly approach
• Enthusiasm and energy
• Drive and Commitment
• Ability to interact/build rapport
• Flexible approach
• Understanding of the role of customer service
• Commercial awareness

EXPERIENCE AND QUALIFICATIONS
A good general standard of education.

NVQ level 3 in customer services preferable

1 year or more experience in a customer services/account management role


NO AGENCIES AT PRESENT

Job Types:
Full-time, Permanent


Salary:
£23,000.00-£25,000.00 per year


Benefits:

• Company pension
• Life insurance
• Onsite parking
• Private medical insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus scheme

COVID-19 considerations:
Onsite restrictions are still in place, if able to please wear face covering and social distance.


Education:

• GCSE or equivalent (required)

Experience:

- customer service: 2 years (required)


Work Location:
In person

Application deadline: 16/06/2023