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  • AV Account Manager - swindon, england, United Kingdom - JR United Kingdom

    JR United Kingdom
    JR United Kingdom swindon, england, United Kingdom

    1 week ago

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    Description

    Account Manager

    We're seeking a passionate and experienced Account Manager with a strong background in concert touring and festival environments.

    This role is critical in managing client accounts from first contact through to post-event delivery, ensuring an exceptional customer experience throughout. You'll collaborate closely with promoters, production managers, tour managers, and internal teams to deliver seamless productions on a national and international scale.

    The company specialises in creating outstanding live experiences with state-of-the-art equipment and expert production management. They deliver top-quality production services for Tours, Corporate Events and festivals.

    Key Responsibilities:

    • Act as the primary point of contact for clients in the touring and festival sector.
    • Develop tailored production solutions based on client briefs and tour specifications.
    • Create and deliver detailed quotes and service contracts.
    • Liaise with internal technical and logistics teams to coordinate delivery and execution.
    • Conduct site visits as needed to assess venue requirements and inform production planning.
    • Oversee event/tour planning, including scheduling, budgeting, and logistics.
    • Travel on-site as required to oversee load-ins, show execution, and client management.
    • Quickly resolve any challenges that arise before or during events.
    • Liaise with the accounts team regarding invoicing and payment tracking.
    • Nurture long-term client relationships and identify new business opportunities in the touring and festival circuit.

    Skills & Experience Required:

    • Proven experience in account or production management within concert touring and/or festivals.
    • Strong knowledge of live event production, particularly in audio and lighting disciplines.
    • Exceptional communication skills and the ability to manage client expectations under pressure.
    • Highly organised with the ability to juggle multiple complex projects.
    • Problem-solving mindset with a hands-on approach when required.
    • Experience using HireHop or TeamTrack is advantageous.
    • A full UK driving licence (max 6 points) is essential.

    What We Offer:

    • Competitive salary between £55,000 - £75,000 depending on experience.
    • Company vehicle for business and personal use.
    • Opportunities to work on major tours and festivals across the UK and beyond.
    • A dynamic and supportive team culture with room for progression.
    • Access to leading-edge production technology and infrastructure.
    • Hybrid working is available for administrative tasks, with the flexibility to work from home when not required to be on-site.
    • For the right candidate, there may be an opportunity to acquire shares in the company following a sustained period of strong performance and commitment.

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