Internal Client Management and Support - Sandy, United Kingdom - 1st Choice Staff Recruitment

1st Choice Staff Recruitment

Verified Company

Sandy, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Internal Client Management and Support Administrator

Manage client issues and maintain excellent client relationships

- day to day customer service inbox
- respond to client calls
- handling administration tasks for the company's client accounts
- liaison with in house engineers to support client configuration and issue resolution
- client onboarding

Client site analysis

- study client sites and shortlist recommendations for improvement
- pro-active liaison with clients on system and site improvements
- participate in the SDR ('Stale Data Reporting') process and provide cover for colleagues

Post installation and service

- handle and process client communications
- manage internal client site configuration
- manage internal administrator tasks for client sites

Client Training
Prepare documentation
Run Client Training Sessions (via Google Meet/Teams/Zoom)
On occasion, you may be required to visit client sites
Client satisfaction surveys
Team dynamics
Attending team meetings with active participation
KPI's to management
Suggestions for improvements within the organisation
Other tasks as may from time to time be required including cover for colleagues such as Stock Handling support
Monday to Friday
08:30am17:30pm