Front of House/call Advisor - Chester-le-Street, United Kingdom - DMA Law

DMA Law
DMA Law
Verified Company
Chester-le-Street, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
DMA Law is looking to appoint a Front of House/Call Advisor.

  • Location: Chester le Street Office
  • Salary: Depending on experience


  • Hours: Monday

  • Friday, 9am 5pm
Job Type: 35 hours per week (additional hours during holiday cover/absences)

  • Basis: Permanent
  • Start Date: ASAP

More about the role:

The Front of House/Call Advisor will work under the remote supervision of the Operations Manager, assisted by the Operations Manager's Assistant to provide support at DMA Law, 4 High Chare, Chester le Street, DH3 3PX, to ensure the office runs smoothly and efficiently:

Responsibilities will include:

  • Providing a front of house service, dealing with enquiries in a helpful, professional, and efficient manner; providing an exceptional level of customer service.
  • Answering a busy switchboard and directing to the relevant department/person, ensuring that calls are delivered efficiently.
Taking effective messages for members of staff if they are not available to take the call.

  • Processing online and cash payments from clients.
  • General administration duties such as data entry, managing incoming and outgoing mail.
  • Undertaking any other additional duties appropriate to the role as required to support the business.

Essential skills:


The successful applicant must be:
- a self-motivated individual with good communication skills
- a good team player who is also able to work alone
- able to listen effectively
- able to provide excellent service over the telephone and in person
- well organised
- able to multitask


Pay:
£19,279.26-£20,828.80 per year


Schedule:

  • Monday to Friday

Work Location:
In person

Application deadline: 25/04/2024
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