Head of Collections - Wakefield, United Kingdom - Sopra Steria

Sopra Steria
Sopra Steria
Verified Company
Wakefield, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Do you have experience of managing and mentoring a team of Collections and Customer Service professionals as well as assist with strategy, automation and transformation?


The Head of Collections will strengthen ownership and delivery of Service Compliance following repatriation and service recovery Define and develop collections and recovery strategies that support customers' needs and outcomes.

Manage the performance of the department. The current structure has grown on the back of repatriation and has a number of FTEs with less than 2 years tenure


The role will be a hybrid working pattern with an expectation to be in one of our offices at least once a week - (Leeds, Sheffield, Salford, Bristol or Southampton).


What you will be doing:


  • Recruit, lead and develop an impactful team with a strong focus on delivering consistent service standards, positive outcomes, and continuous improvement.
  • Manage the performance of the department including setting strategy for initial and ongoing training and development and ensuring a close working relationship with clients.
  • Creating a culture of continuous improvement and innovation within the Debt management.
  • Responsible for driving performance through inspirational management, creating an innovative culture by continually upskilling your staff
  • Deliver performance at the optimal cost. Identify business improvement opportunities to realise cost efficiency's
  • Support in the identifying and managing key operational risks and managing mitigation appropriately.
  • Drive the development and implementation of longerterm enhancements to improve the performance of Operations
  • Developing your team and setting long term progression goals to enhance their career
  • Ensure there is effective stakeholder management across Service Delivery, Service Management and other departments.
  • Drive to create and improve new and existing processes
  • Manage and be point of contact for key projects/change within the team
  • Communicate and collaborate across diverse teams

What you need to have:


  • Experience leading a diverse Collections or Debt Recovery team is imperative
  • Experience of developing and operating successful performance frameworks,
  • Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery.
  • Ability to understand a broad range of complex information quickly and make decisions where opinions differ and/or there is no obvious solution
  • Previously responsible for a budget, involved in budget setting and working knowledge of financial processes.
  • Experience in managing and running projects

It would be good if you had:

  • Strong educational attainment and an honours degree
  • Experience working in a shared service environment

Employment Type:
Full Time Permanent


Location:
Leeds, Sheffield, Salford, Bristol or Southampton


Security Clearance Level:

DBS

I
nternal Recruiter:
Rachel


Salary:
up to £65,000 (plus a 3% flexible benefit) dependent on experience and development needs


Benefits: 25 days annual leave with the option to buy additional days, £5,400 car allowance, private medical, life assurance, pension, and generous flexible benefits fund.


Loved reading about this job and want to know more about our company?


NHS Shared Business Services (NHS SBS) was crafted by the Department of Health and Social Care to deliver corporate services to the NHS.

An outstanding joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer.

Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by ground breaking technologies and our teams' expertise, in-depth understanding of the NHS, and dedication to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?
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