Service Administrator - North Weald, United Kingdom - Eagle Automation Systems Ltd

Eagle Automation Systems Ltd

Verified Company

North Weald, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description:

Eagle Automation is a £7.0M turnover company and a market leader in the supply and service of high security gates, barriers and access control systems.

Due to year on year growth Eagle are seeking a service administrator with some experience in a customer service role.

You must possess an ability to problem solve, work on your own initiative whilst demonstrating excellent communication skills both written and verbal.

This is both a challenging and exciting opportunity to work at a company that invests in R&D and its staff.

Experience is an advantage, but not essential as full training will be provided.

Responsibilities:

Office based.
Administering the maintenance contracts, including dealing with the renewals and quoting for new maintenance contracts.
Making outgoing calls and booking jobs.
Printing off service sheets.
Scheduling service visits.
Answering customer queries and dealing with complaints.
Updating portals.
Processing jobs to quotations.
Raising call outs.
Assisting with incoming calls and transferring to appropriate person in the office.
Covering holiday/sickness.
Display a proactive, cando attitude within the organization, with a culture of right first time and ownership of problems.

Applicant Requirements:

Excellent communication skills both verbal and written.
Excellent customer service skills.
Ability to work on own initiative and as part of a team.
IT Literate.
Full clean driving license.

Benefits:

Monday to Friday.
Pension.
28 days holiday, including bank holidays.
Opportunity to join a very reputable company.

Salary:

£23,000

Job Types:
Full-time, Permanent

Job Types:
Full-time, Permanent

Salary:

£15,624.00-£26,983.00 per year

Benefits: