Case Worker - Pembrokeshire, United Kingdom - Pembrokeshire County Council

Pembrokeshire County Council
Pembrokeshire County Council
Verified Company
Pembrokeshire, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Are you someone who has excellent customer service or complaint handling skills?


The Public Services Ombudsman is looking to recruit a Casework Officer to provide a service to members of the public and others who may contact the Ombudsman's office with complaints or enquiries.

In the role you will manage a caseload, undertake initial assessments of complaints and exercise the Ombudsman's delegated authority.

You will use the in house case management system, process complaints and correspondence including straightforward rejections, such as complaints that are clearly outside our jurisdiction.


To be successful in this role, you will need to demonstrate great telephone and customer service skills, complaint handling capabilities as well as being IT literate and ideally be able to communicate in Welsh (both oral and written).

This is a hybrid role, where some attendance on a weekly basis is required at our office in Bridgend.


To apply:


The Public Services Ombudsman is an Equal Opportunities Employer.

Diversity and inclusion is central to everything we do. We are actively committed to promoting and participating in good practice in the way that we attract, recruit and retain staff.
**Everyone is encouraged to bring their whole self to work because we appreciate the value that a truly diverse workforce brings to an organisation. We celebrate difference, recognising the benefits this brings to our inclusive culture, including age, disability, gender identity and expression, religion, race, sex, sexual orientation and socio-economic background.
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