IT Service Delivery Apprenticeship - London, United Kingdom - Newham College

Newham College
Newham College
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Opportunity information

Salary £12000 per year
Duration 18 months
Advert closing date 17/04/2023

Description


The role of IT Service Delivery Apprentice is the to support the Senior Practice Operations Manager in the provision of day to day end user IT services to the organisation.

This covers all areas of 'business as usual' IT services such as providing hardware, setting up new users, dealing with staff changes and dealing errors and problems.


The role will work with their manager to resolve incident and service requests as well as ad-hoc requests and support work related to projects.

They will work closely with the rest of the team escalating to the relevant role where necessary to provide the best service possible for end users.

This will be done in line with Hurley Group policies and procedures.


They will work directly with users face-to-face and remotely to resolve issues as well as working with 3rd parties when relevant.

The role will work on standard request and processes to ensure that all users receive a high-quality service.


As this role is envisioned for an apprentice, they will work towards their relevant qualifications with the support of the IT team.

They will also be involved in project work and work with other departments in support of IT strategic goals.

Responsible for providing day-to-day support to all areas of the business including;
Hardware - Laptops/Mobile devices etc.

Windows operating system

Network connectivity

Software support

Telephony

On-boarding/Off-boarding

Working on incident and service requests

Provide support and delivery for Hurley Group projects

Maintaining and administering Microsoft Office 365

Building, deploying, managing and administering laptops/mobile devices via Microsoft In-Tune/Azure.

Troubleshoot server and network problems and solve hardware or software faults.

Carry out desk moves, and hardware relocations thought out the office

Maintaining audio-visual equipment in meeting rooms etc.

Responsible for the asset management of equipment including, but not limited to, mobile phones, computers and peripherals.

Maintain studies towards apprenticeship qualifications

To provide suitable support to the rest of the IT team in their specialist area and training.

Entry requirements

Preferably qualification in English and Maths

Interest in IT through work experience, self taught or school, college

Training to be provided

Information Communication Technician Level 3

Functional skills if required

Things to consider

Do you have an interest in IT through building computers, studying IT?

Skills required

Array

Future prospects

Potential full time position on completion of apprenticeship.

Hours per week 35
Working week Monday to Friday
Apprenticeship standard Information communications technician (Level 3)

London, London, England, SE11 4HJ
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