Helpdesk Coordinator - Belfast, United Kingdom - CSR

CSR

Verified Company

Belfast, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Help Desk Coordinator

Location:
East Belfast

Salary:
Negotiable depending on experience

Hours - Mon to Thurs 8.00 to 5.00pm & 8.00 to 2.30pm on Friday

Job Role:

Scheduling direct labour and subcontractors as required to ensure timely completion of tasks.
Providing full administrative support and duties for the team
Answer telephone calls in a timely and helpful manner, dealing with the enquiries and processing as appropriate.
Logging planned, reactive and quotation calls on database.
Completion of daily job update reports to ensure all works completed on schedule/ uplifts/ follow on requests completed as required.
Monitoring of jobs status to ensure KPIs are met.
Collation and completion of engineer's paperwork, and inputting timesheet hours on database
Create word documents, spreadsheets, or reports to management requirements.
Creation and updating of client and management reports on a daily/ weekly/ basis as required.
Management of subcontractor base including issuing jobs, contacting for job updates, checking and completion of paperwork.
Creation of submissions and invoices, in agreement with client specific requirements
Logging of Jobs, Preventative Planned Maintenance and Reactive
Any other duties as deemed appropriate.

Key Competencies:

Highly organised with meticulous attention to detail
An excellent telephone manner and interpersonal skills to deal with a wide variety of people and clients.
Excellent written and oral communication skills ensuring an excellent standard of customer service is provided and maintained to clients.
Ability to analyse figures with good arithmetical skills.
The ability to work independently and with mínimal supervision.
The ability to multitask, prioritise and remain calm under pressure.
Excellent IT skills, and proficient with MS Office Word, Excel, Outlook

Experience Required:

2 years in office experience in a similar environment.

Customer service experience

Ideally previous experience in a property maintenance or related area (although not essential)

Skills:

Administrator

Customer Service

Communication

Scheduling Help Desk Support

IT abilities are essential together with a confident & professional approach.

INDNI

For more information or to discuss in confidence, please contact Kim at CSR on Alternatively, to apply, click on the link below.

Crescent Specialist Recruitment (CSR) operates as both an Employment Agency and Employment Business on behalf of our clients.

Job Types:
Full-time, Permanent

Schedule: