Customer Order Processor - Liverpool, United Kingdom - Allied Bakeries

Allied Bakeries
Allied Bakeries
Verified Company
Liverpool, United Kingdom

4 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Our Grocery Service Centre, based near Liverpool, is a hub for transactional activity across multiple ABF companies within the ABF Grocery division.

Supporting some of our well-known brands such as Kingsmill, Pataks, Blue Dragon, Jordans, Ryvita and Silver Spoon, amongst others.

We deliver Shared Service activities across a wide range of disciplines including Customer Services, Consumer Care, Finance, Payroll, HR and IS.


Overview of role:


Location:
Liverpool


Working within our Customer Services team, our Advisors are responsible for the day to day running of all transactional activities within Customer Service and Order Processing across multiple business units within ABF.

The Customer Services department is open 364 days of the year and is a 7-day operation.


Key Accountabilities:


  • Analyse data, identify issues and take appropriate action to determine satisfactory resolution to ensure the distribution and fulfillment of Customers orders.
  • Analyse key trends and make recommendations to implement long term solutions.
  • Take ownership and be responsible for adhering to process guidelines, providing clear and relevant communications, ensuring all aspects of administration is accurate and complete in a timely manner.
  • Proactively and independently keep knowledge, skills, and competencies up to date and develop them to meet the demands of the role.
  • Develop and maintain effective professional relationships with Key Stakeholders.

The Right Person:


  • Ability to manage change, reacting and reprioritising to adapt in a fastpaced environment whilst managing complex processes to achieve crucial deadlines.
  • Ability to learn complex processes and work to deadlines.
  • Able to work automatously whilst delivering professional and exceptional levels of Customer Service.
  • Excellent computer skills, confident in navigating around multiple systems; proficient in Excel, Word, and Outlook.
  • Good analytical and problemsolving capability, innovative thinking.
  • Strong communicator with high levels of written and verbal communication skills.
  • Well organised, with ability to multitask.
  • Strong Team ethic.


Our defining value is to '_Be the best we can be'; _the behaviors that we believe help us to do this and are key to our success are: _Aim high, I do what I say, Work Together_ and _Everybody Matters_.

**We are committed to equal treatment and opportunities for all our people, and believe in building a diverse and inclusive organisation that represents our communities and generates the best outcomes for consumers, customers and stakeholders.
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