Loans and Administration Officer - Telford, United Kingdom - FAIRshare Credit Union Limited

Description

Position:
Admin & Assistant Loans Officer (Part-time, Permanent)

Reports to:
The Chief Executive

Key Personal Attributes

• You demonstrate high levels of initiative with a natural desire to learn, change and improve where necessary.
• You have a target focussed approach with an innate confidence in your own ability to achieve them.
• You have excellent communication skills and are confident in dealing with people.
• You have excellent IT skills.

Job Purpose:


Key Responsibilities:


General Administration
Responsible for answering member and general enquiries and supporting operational processes, diligently, in a timely and accurate manner, and in line with FAIRshare policy, procedure and regulatory requirement, to include:

• Member account maintenance
• Carry out reception/teller duties as required
• General office duties and administration
• Meet and maintain set targets (accuracy, time, quantity)
• Provide holiday cover as necessary
• Other tasks reasonably requested by the Chief Executive

Loan Applications and Administration

• Conduct Credit Reference Agency checks as appropriate
• Communicate loan decisions to applicants
• Meet and maintain set targets (accuracy, time, default rates)
• To contribute to the growth of the loan book value in line with annual budgetary targets
• Contribute to development of loan policy and procedures
• Other tasks reasonably requested by the Chief Executive

Skills and Attributes

Essential

• Experience of administering or delivering a customer centred product or service.
• Experience of working to tight deadlines within a daily routine.
• Strong organisational ability, with the ability to selfmanage busy workflow to ensure business goals are met.
• Results driven and analytical.
• Able to work cooperatively as part of a team.
• Confident, outgoing, enthusiastic, selfmotivated, hardworking and able to work with a minimum of supervision.
• Flexible in approach but also able to recognise when to seek additional help or guidance.
• Eligibility to work in the UK

Desirable

• Knowledge of credit unions and their role in delivering financial services.
• Experience of banking or financial services would be advantageous
• Previous experience of loan administration
• Previous experience of loan decision making.
• Previous experience within the financial services/credit union sector is advantageous.

Hours of Work and Location
19.5 hours per week.

Mon - 9.00am to 2.30pm

Wed - 9.00am to 4.30pm

Fri - 9.00am to 4.30pm

This post is based in one of our Telford offices with an occasional requirement to work at other locations across the area we are regulated to provide our services in.

Benefits
144 hours annual holiday (includes Bank holidays)

Contributory pension scheme.


Salary
£11,926 pro rata (£22,935 FTE)


Job Types:
Part-time, Permanent

Part-time hours: 19.5 per week


Salary:
From £11.73 per hour


Benefits:

• Company pension
• Onsite parking
• Sick pay

Schedule:

• Monday to Friday

Experience:

• Lending or Admin: 4 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location:
One location

Application deadline: 10/02/2023

Reference ID:
FCU Admin & Loans Offr 01/23