Customer Support Representative - London, United Kingdom - Raven Company Limited

Raven Company Limited
Raven Company Limited
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About us
Raven Company Limited is a small business in London, SW9 9SP. We are professional, agile and innovative.


Our work environment includes:

  • Modern office setting
  • Food provided
  • Growth opportunities

Responsibilities:


  • Respond to customer inquiries in a timely and professional manner.
  • Provide technical support to customers.
  • Troubleshoot customer issues and provide solutions.
  • Resolve customer complaints and escalations.
  • Maintain accurate records of customer interactions.
  • Identify and escalate issues to the appropriate personnel.
  • Provide feedback on customer satisfaction surveys.

Job Types:
Full-time, Permanent, Graduate


Salary:
£27,205.00-£30,263.00 per year


Benefits:


  • Flexitime
  • Free parking
  • Onsite parking

Flexible Language Requirement:

  • English not required

Schedule:

  • 8 hour shift
  • Flexitime
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Commission pay
  • Performance bonus
  • Yearly bonus

Ability to commute/relocate:

  • London, SW9 9SP: reliably commute or plan to relocate before starting work (required)

Education:


  • Diploma of Higher Education (preferred)

Experience:

- customer service: 2 years (preferred)

  • Upselling: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work authorisation:

  • United Kingdom (preferred)

Work Location:
In person

Application deadline: 03/08/2023

Expected start date: 07/08/2023
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