Customer Experience - West Bromwich, United Kingdom - IPU Group

IPU Group
IPU Group
Verified Company
West Bromwich, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
January 1st, 2023 in News


This is an exciting opportunity to be part of the front line commercial and customer service team, working within the Customer Experience Team.


This role is key to maintaining the high levels of customer care delivered and the continued growth of sales revenues.

Reporting to the Customer Experience Team Leader you will be sharing a commercial plan, revenue targets and margin with the External Sales Team.


Reporting to:

Customer Experience Team Leader


Position Roles and Responsibilities:


A varied role, with many aspects which include:

  • Inbound call handling and telesales calls
  • Outbound telesales calls
  • Understanding and working with technical products
  • General sales administration duties to support the sales process and a team of external sales representatives
  • The compilation of proposals and proactive sales activities to convert to orders
  • Working with the external sales representatives to manage an opportunity pipeline in the CRM system
  • Liaison between the sales team and other departments including Product Support, Production, Operations, Stores, Technical support and finance
  • General office administration and other duties as required
  • Customer database management
Reporting to the Internal Sales and Marketing Manager, you jointly with your internal and external colleagues will be responsible for delivering excellent customer care and maximising sales revenues


Preferred Experience & Skills:


  • Customer service
  • Telesales
  • Logistics
  • Preparation of proposals and quotations
  • General office administration
  • Previous experience with CRM systems advantageous
  • Excellent Communication skills both written and verbal
  • Selfmotivated
  • Good time management and priority handling
  • Able to work both independently and within a team
  • Professional working attitude
  • Perform additional functions as requested by Management
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