Customer Service Advisor - Barrow-In-Furness, United Kingdom - Liberata

Liberata
Liberata
Verified Company
Barrow-In-Furness, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Title:
Customer Service Advisor

Vacancy reference number: 00564

Salary:
£22,050- £22,628 pro-rata following a successful probation period.

Location:
Office based - Burnley

Contract type:
Full Time 37 hours - Permanent

The Vacancy:


Fancy a role where you really make a difference?

Have what it takes to deliver exceptional customer service?

Looking for a great work life balance? You have come to the right place, as we are only open MONDAY to FRIDAY 8:30-5:30 and don't work Bank Holidays.

Your NEW job description:

Become part of our Liberata Customer Services team, where we deliver
1st call resolution for customers.

You will support our customers with calls relating to council tax, council tax support, housing benefit, Non-Domestic Rates and Corporate services and Liberata will offer a full/ extensive training programme to help you develop all the skills and knowledge you will need with the
opportunity for progression with a pay increase to reflect


We must warn you that your new role is
immensely rewarding as you will
go home every day knowing you have made a difference for our customers and their families, as you will
regularly support vulnerable customers via inbound calls, reviewing and offering ways to supporting them dependant on their situation.

This means you will need to posse an empathetic and can-do attitude and able to remain calm under pressure.


Whilst supporting our customers you will ensure you are
regulatory compliant whilst delivering an
exceptional service to our customers, balancing empathy with knowledge even teaching customers how to self-serve where appropriate.


Expected start date of your next dream role - Monday 4 September We ask that you don't have any leave booked for the first 6 weeks, as we want you set up for success

Your required skills:


  • A passion to make a difference
  • Want to support customers in need
  • Educated to GCSE level or equivalent Including Maths and English.
  • Competency in IT Systems
  • Customer service Experience
  • Excellent Communication Skills
  • Ability to prioritise work loads

Your key deliverables:


  • Ensure individual performance targets are met
  • Ensure individual quality targets are met
  • Where process instructs, ensure customer queries are dealt with to completion while mínimalizing the need to pass the query to another party, and also mínimalizing the need for the customer to make further contact
  • Maintain a high quality of work, in accordance with departmental and service agreements including client procedural and financial standards
  • Observe confidentiality and data security of document handling.
  • Adherence to all company policies and procedures applicable to this role. This includes but is not limited to HR, Health and Safety, Finance, IT, GDPR, Information Governance, Business Continuity, Marketing & Branding.

Your key tasks:


  • Adherence to flexible shift patterns
  • Conversant in data protection regulations and adherence at all times when handling customers
  • Ensure accurate information is provided to customers at all times
  • Ensure systems are updated with full and accurate data
  • Handle switchboard calls for multiple clients
  • Maintain a working knowledge of changing legislation and customer services processes
  • Make customer satisfaction calls and promote customer satisfaction surveys
  • Perform basic complexity admin tasks
  • Promote online services and digital takeup
  • Verify and scan customer evidence

What's in it for you
Not only do you get to join an award-winning business, you are joining at an exciting time as we are reviewing and developing our services


Our Staff Benefits Include
-
Monday to Friday working

  • Bank Holidays
  • Working only between
    8:30 5:30:

  • Free eye tests
  • Close to local bus and train stations
-
25 days annual leave (Fulltime) + up to 8 days Bank Holidays

  • Organised company events
  • Wellness programme
  • Staff Referral Programme.
  • Access to
    staff discounts and cash backwith retailers such as Argos, Curry's, M&S, B&Q, Debenhams.
  • Liberata will also automatically enrol you into our contribution matching pension scheme.
-
Monthly engagement activities Such as Liberata Beach Parties, Recognition events and more.


The Company:

Liberata is a leading business service provider to public and private sector organisations throughout the UK.

We pride ourselves in revolutionising our clients operations using our expertise and innovative solutions across a wide range of services, including Revenues & Benefits, Finance and Accounting, HR & Payroll and Customer Services.

Our aim is to work in partnership with our clients to assist them in becoming more efficient; leveraging our best in class business process outsourcing and operational transformation expertise.

Liberata is committed to creating opportunities for its employees, its clients and its shareholders. Our passion f
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