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  • Technical Support Engineer - Salisbury - Rise Technical Recruitment Limited

    Rise Technical Recruitment Limited background
    Description

    Technical Support Engineer in Salisbury

    This is an exciting opportunity to gain industry knowledge within a 50-year-old business that specializes in medical grade temperature-controlled storage solutions and innovative technologies for the healthcare and life sciences sectors.

    The company operates globally, shipping to over 90 countries. As a Technical Support Engineer, you will provide product support to customers worldwide.

    Key Responsibilities:

    1. Provide technical guidance via phone, email, and online chat to diagnose and troubleshoot common problems remotely.
    2. Maintain accurate records of customer interactions.
    3. Troubleshoot general product inquiries.
    4. Work on-site 5 days a week in Salisbury.

    Requirements:

    1. Demonstrated knowledge of technical product support.
    2. Experience with remote troubleshooting and customer inquiries.
    3. Deliver excellent customer service.
    4. A high level of attention to detail when keeping records.
    5. No smoking or vaping policy.

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Technical support engineer