Cctv and Alarm Handling Apprentice Operator - Bristol, United Kingdom - Skills for Security

Skills for Security

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Opportunity information

Duration 12 months
Advert closing date 31/05/2024

Description

Arc is an industry leading and award winning CCTV Operating and Alarm Receiving Centre. We monitor sites across the UK from our recently refurbished, high spec, busy, control room.

Your duties will include:

Monitoring CCTV Activity and images for criminal or suspicious activity.
Taking incoming and making outgoing telephone calls, liaising with customers, clients and security companies.
Updating and reporting on clients recorded information and creating brief incident reports.
Handling and management of alarms

You will be a great problem solver, with a keen eye for detail, you will have a professional telephone manner, wanting to provide the highest standard of customer service possible, The role would suit someone with call handling experience who is unafraid to multi-task.

Teamwork is vital in this environment and you will need to be fully committed in supporting your colleagues.

No matter the challenge, youll take the time to build on your knowledge and experience to deliver the excellent, Arc service.

Screening & Training

If successful you will attend a course to obtain the SIA CCTV qualification (Company Funded). Courses run between 08:00 - 18:00 for 3 consecutive days.

You will also be required to attend a minimum of 20 hours training in house, typically between the hours of 08:00 - 20:00, however these hours can be adjusted to suit individual needs.

What can you expect from us

You will be given great training opportunities for progression and development.
There is a good salary to look forward to as well as 240 hours (or 20 shifts), holiday allowance each year.
Enhanced rates for public holidays. We offer a double hourly rate during bank holidays and triple pay during Christmas Day, Boxing Day and New Years Day.
Birthday Bonus. £50 bonus paid in the month of your birthday.
Pizza Fridays on the last Friday of the month.
As a CCTV operator, there will be occasions where you will be reporting on criminal activity. We offer a £35 bonus to you should you successfully view a crime and forward the information onto the Emergency Services who subsequently make an arrest.

Medicash

You will be able to make the most of our health cash plan.

The plan can be used to cover a range of essential healthcare expenses such as dental treatment, dental checkups, optical care, physiotherapy and more.

You can also take advantage of the plans non cash offer benefits such as the virtual GP.

On top of all these great benefits, you will also have access to discounts on things like, cinema tickets, gym memberships, retail stores and more

Entry requirements

Maths and English GCSE's at grade 4 or above, if you don't have this you will need to sit this along side the apprenticeship.

Must be able to work in a control room with no windows and multi screen working and IT literate.

Training to be provided

Your apprenticeship is a 12 month duration and a portfolio must be built on to meet all knowledge, skills and behaviour requirements for the apprenticeship standard.

Full commitment is needed.

Employer training:

Dealing with real life incoming alarms.
Dealing with intruder, panic and fire alarms.
Dealing with different alarm conditions for CCTV and alarm systems.
Escalate human activity CCTV alarms.
Understanding different alarm conditions and how to react.
Training on different software programmes to deliver the Arc product.
Dealing with life critical alarms.
Liasing with emergency services.
Understanding the overall control room function
CCTV licencing
Training on security systems.

Things to consider

We are currently looking for full time team members to work day shifts in our 24/7 Control room.
Working 12 hour shifts | 4 days on - 4 days off | 08:00 - 20:00.

Day shifts - 8am-8pm (£12.10 p/h)
Night shifts - 8pm - 8am (£13.10 p/h)

Skills required

Array

Future prospects

Different progression routes are available.

Hours per week 42
Working week 12 hours on a 4-day rolling period (4 on, 4 off)
Apprenticeship standard Professional security operative (Level 2)

Bristol, Avon, England, BS34 7PZ