Admin Apprentices - London, United Kingdom - East London NHS Foundation Trust

East London NHS Foundation Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Apprentice Administrator

We are looking to recruit an Apprentice to work alongside a team of Patient Pathway Co-ordinators, Community Paediatricians and Therapists within Specialist Children and Young People's Services.

The apprentice will be expected to learn and perform a wide range of administrative duties such as:

Working in a fast paced and busy environment
Ability to prioritise workload
Reception coverage to meet and greet visitors, transferring calls to appropriate team
Routine administrative tasks such as filing, scanning and uploading of documents onto RIO
Sorting out posts for the service ensuring that every referral and correspondence is date stamped, scanned and uploaded onto RIO
Compliant with the use of RIO system to process referrals and book appointments.
Creating new referral on RIO for every referral received by post or via the generic inbox
Transferring the new referral to the correct pathway posttriaged by the doctor

Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve

Our values are:
We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisation

To take and relay clear messages. This includes handling queries from other professionals and obtaining information to enable these to be dealt with as effectively and speedily as possible.
To deal sensitively with service users or their carers/ relatives who may be distressed.
To exercise judgment when dealing with enquiries and resolve patient problems by providing information and advice regarding appointments or the service as appropriate, or by passing on to the appropriate team member.
Use Microsoft packages such MS word and MS excel

To use information technology for a range of purposes